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WPWin 6.1 Files Not Import Into WP 5.1+ DOS |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: WPWin 6.1 files do not import into WP 5.1+ DOS. If a user tries to retrieve a WPWin 6.1 document into WP 5.1+ dated 3/21/94, the user will get an error "Unknown Format", "File Not Found WP{WP.CVT" or, if running a network version of WP 5.1+, "File Not Found WPxxx}.CVT" immediately after the "Document Conversion in Progress" message. (xxx represents the user's network initials.). The file is never converted and cannot be imported into WP 5.1+ DOS. Solutions: This problem has been duplicated and Development is aware of it. It is not really a "problem" with the program, but rather a limitation of the current version of WP 5.1+. In order to address the situation, some changes will need to occur in WP 5.1+. Development/Marketing is currently working on a permanent solution. Explain to the user that they will want to check on the availability of the new software in a couple of months (after Jan 1995). CONFIDENTIAL: Development/Marketing have come up with a "temporary" solution for customers. If you have a user reporting this problem, you will need to determine the impact it is having on the user or account and their temperament. Then, with Team Leader approval, explain to the customer that they can download the 61TO51.ZIP file which is located on the WP BBS. The user can then follow the steps in the README file to replace the necessary files to correct this issue. Please explain to the customer that they are downloading "BETA" or Pre-Release software and they accept it "as is." |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |