Top Navigational Bar

MoreFonts Diskette Problem Causes Locking Or
DocumentID: 627734
Revision Date: 29-Feb-96 1:42:19 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: This following information comes directly from MicroLogic Customer Support:

A diskette integrity problem has been found in several copies of our MoreFonts 3.0 product from disk duplication lots M300-00-3010, and M300-00-3011.

This problem manifests itself by locking the keyboard or generating divide by zero errors after printing a document to an HP LaserJet or compatible printer using the WPS scaling shell.

To identify the problem:
*      Confirm the user is experiencing symptoms associated with the faulty disks. The most common symptoms are the keyboard locking or divide by zero errors immediately after the user has printed a document to an HP LaserJet or compatible printer.
*      Confirm the user has a copy of MoreFonts from disk lots M300-00-3008, M300-00-3010, or M300-00-3011. To do this, start the MoreFonts program, MF, and check the disk lot number displayed at either the bottom of the title screen or the upper right corner of the main screen.

If you are helping a user with this problem, please refer them directly to MicroLogic Software Customer Support. We will send them a replacement set of disks and get them up and running as quickly as possible.

Answer:

Details:


Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.