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Panasonic KX-P1624 - Word Overprinting Itself |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: One word in a document is printing over the top of itself. The customer is using the Panasonic KX-P1624 printer and both the Epson and Panasonic drivers cause the word to overprint. The Standard Printer definition works fine. Solutions: Previous experience shows that this can be caused by a cable that is either very long (25 feet or more) or a cable that is non-shielded. Also, this can be caused by printer and computer malfunctions. This problem may occur with any Epson or Epson compatible printer such as the Panasonic, Okidata, Fujitsu. However, if a customer has doubts about the problem occurring because of the software, the following test can be performed. 1. Change the port to a disk file and print to disk. 2. Copy that print to disk to the printer while it is in hex dump mode (the instructions for putting the printer in hex dump mode are located in the printer manual). 3. Retrieve the print to disk into a program editor, and compare the positioning code for the word that is being misplaced on both the hex dump and the print to disk, and that code will be different. 4. If the customer is not able to perform the comparison, please write up an STR. The STR must include: 1. A print to disk file 2. A hardcopy of the document 3. A printout of the print to disk with the printer in hex dump *This information is given strictly as a troubleshooting option. |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |