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Unable to Print Documents |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: The customer has documents that will print properly on occasion. Sometimes when the document is sent to print it will print fine and other times it will not print at all. Solutions: The problem was not a WP problem, it was a hardware problem. Possibly the cable, printer, or port. Causes: It was determined to be a hardware problem because a print to disk was created for a document and sending that file from DOS would give different results. The print to disk was used to determine that the problem does not lie with WP because the file is constant. It will not change. But when the file is sent to the printer from a DOS prompt (COPY xxxxxxxx.yyy LPT1) and different results are printed, something is changing thus causing the problem. This is a valid troubleshooting step to try when encountering printing problems. |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |