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COMPAQ PAGEMARQ 15 (PCL) - Manual Feed Forms
DocumentID: 605703
Revision Date: 29-Feb-96 1:31:30 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When printing to the COMPAQ PAGEMARQ 15 (PCL) printer with a manual feed form, the printer prompts the customer to load the form. However, when the customer loads the paper into the printer, the printer does not pull it through. Solutions: After inserting the paper into the printer, press the Enter key on the printer's front panel to get the printer to pull the paper.

When another customer prints to the COMPAQ PAGEMARQ 15 or 20 in PostScript emulation mode, manual feed doesn't work. If EHANDLER.PS is loaded at the time of printing, the customer receives the message "ERROR: Configurationerror. OFFENDING COMMAND: setpage device".

How/Why:
Customers printing in PostScript mode receive errors when trying to print manual feed because the developers added a string of codes to the printer driver that allow customers to print with the correct paper size, even if the incorrect paper size and type field are selected in the paper tray. To work around the problem until a new printer driver is released, customers can make the following changes with the PTR program. Please note, however, that if a customer removes the codes from the driver and then does not set up their paper size and type correctly, WP will not try to correct the problem.

1.      Start the PTR program
2.      Retrieve the appropriate printer driver
3.      Highlight the printer name and press Enter
4.      Select Printer Commands and press Enter
5.      Go to Set Page Length and press Enter to move to the expression side
6.      Press Ctrl-Enter to edit
7.      Remove the line that says: "<<"spgcomp.12">>setpagedevice"
8.      Save the changes and then exit the PTR program

If changes were made to the .ALL file, update the printer driver in WP (Shift-F7, S, 7).

Answer:

Details:


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