![]() |
Policy On Supporting Macros From WordPerfect, |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: What is the policy on supporting the macros that are written in WordPerfect, The Magazine. Often, customers call and are trying a macro that is written in the magazine and they can't get it to work or they want to modify it slightly. Solutions: WPCorp does support the macros written by the magazine, in that we make sure they work and that they have the syntax entered properly. If it is determined that the macro from the magazine isn't working and you can't help them any further by troubleshooting, transfer the call to the macro queue and the macros group will do what they can to get the macro to work. Please steer clear of making modifications to the magazine's macros. It is not in the best interest of WPCorp for operators to be tinkering with macros that are designed to fulfill a specific purpose. It will generate even more calls. If the customer is adamant about making changes, offer suggestions but don't create anything new. There may be copyright issues pertaining to these macros. The magazine always sends us a copy of each new issue of the magazine at the same time it sends one to the publisher. WPCorp tests every macro on every release of WP 5.1, or whichever product it was created for, and tries to find all of the problems that can be anticipated and enter those in Folio. |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |