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View Document - Improper Shading When Using B
DocumentID: 652702
Revision Date: 29-Feb-96 8:29:18 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer is using a BSR BX-32 mouse and when she goes into View Document, it only shows her options #3 and #4 and puts a shading around the full page. It also shades about half of the page. She has the mouse driver (MOUSE.COM) selected in WordPerfect. The computer has an Everex EGA card. Solutions: Removing the MOUSE.COM resolved the problem. Often-times problems with View Document are related to older or problematic MOUSE.COM files. Specifically, some of these drivers conflict with the video memory that EGA systems use for View Document. After discovering that the BSR mouse is Microsoft Serial compatible, the user manually selected the Microsoft Serial mouse definition. This allowed her to use the mouse without difficulty. It also eliminated the View Document problem. The user may also want to contact the manufacturer to see about a possible update to the MOUSE.COM file.

Answer:

Details:


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