Top Navigational Bar

Lockups When Sending Multiple Copies With Gly
DocumentID: 646528
Revision Date: 29-Feb-96 8:19:15 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer is experiencing lockups when he prints multiple copies of a document that contains Glyphix fonts. Solutions: The customer only had the problem when using the Glyphix startup option. He did not have the problem when running WordPerfect without Glyphix. The problem was an interrupt conflict, because the machine would lock hard. This means that control was not being returned to WP. WP has no control of this situation. This may have been a conflict with the customer's hardware. The problem could not be duplicated with Glyphix in-house.

As a work around, the customer was able to get multiple copies by setting the Multiple Copies option (Shift-F7, U) to be done by the printer. He also gained some print speed because WP was not processing each separate copy as a separate job and resending the same data to the printer.

*This information is given strictly as a troubleshooting option.

Answer:

Details:


Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.