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HP PaintJet XL - No Top Margin With Windows D |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Solutions: Troubleshooting Error 6 The following are situations and solutions for customers who have had problems with the Error 6 message: 1. Exiting and re-entering WP will sometimes solve the problem. 2. A customer running WordPerfect under Windows was able to eliminate the Error 6 message by exiting both WordPerfect and Windows. This customer found that Windows maintains active files until the user exits the program. 3. Another customer running WordPerfect under Windows received this error message because the .PIF did not have enough memory allocated. 4. An Error 6 is generated by DOS if the user tries to Read, Write, or Seek a file that is closed. For example, one customer was printing a document on disk (Shift-F7, D) called TEST.DOC. When the file was printing, the customer entered List Files and looked at the directory containing TEST.DOC. If the customer then exited List Files and the computer was low on memory, WP could close some files to free up memory. The file called TEST.DOC may be one of the files WP closes. As soon as the customer went back to the document screen and WP tried to resume print, it tried to read the TEST.DOC file. If the file was just closed, and Error 6 message would appear. 5. If the file was not found, an internal Error 6 occurred in one customer's merge. The {ON ERROR} condition did not execute. This problem was fixed in the 03/30/90 interim release of WP. 6. Another customer who received this message while running a merge found the problem was caused by erroneous or extraneous {FIELD} information in the primary file. Deleting the extra {FIELD} codes eliminated the Error 6 message. 7. Several customers have received the errors "Privileged Operations Exception," "Error 6," and "Divide Overflow" in PlanPerfect 5.1 after having been in an older release of WP (before 06/29/90). In some cases the customers weren't even in WP before going into PL, but they had WP on their systems. In all cases, the operator assisting the customer found that updating the customer to the latest WP interim release fixed the problem. NOTE: PL Development and Testing wish to track any of the problems in PL which are fixed by an WP update. Please enter any cases which occur as an STR with PlanPerfect as the keyword so the correct specialist will be assigned to the STR. 8. One customer received the error message "Error 6" while saving documents. When the Timed Backup feature executed, the customer received the error message "Backup File Deleted," and the original document was erased. This customer removed FASTOPEN from the CONFIG.SYS file and redirected the temporary and backup files to a new directory. The new directory was created especially for this purpose. There have been other customers who have had similar problems, and removing FASTOPEN from the CONFIG.SYS file corrected the problem. 9. A customer who received an Error 6 message while saving a document ran a check disk (CHKDSK) and found multiple errors on the drive. These errors appeared to be causing the Error 6 message. 10. One customer who was printing a file from a diskette got this message because he was taking the diskette out of the disk drive while the file was printing. 11. Another customer got the Error 6 message in Printer Control only when a particular macro was run. This macro prints a document on disk and uses a Shell macro to retrieve the same file into another program. This causes a Sharing Violation or Error 6. This customer found he could either use different filenames for the printing document and the file that was retrieved into another program or use a {SYSTEM} command in the macro to tell the macro to wait until the printing was finished before continuing. 12. This error message appeared as one customer pressed Enter on a soft font family in the PTR Program. The customer had shelled out of WP (Ctrl-F1) to enter the PTR Program. Exiting WP (F7) before entering the PTR Program eliminated the Error 6 message. 13. When a customer on a Novell network used List Files to copy a file to a directory where he had Write, Create, and Erase rights, he received an Error 6 message. The customer was able to use NCOPY or the COPY command at DOS without any problems. When WP copies a file to a directory, it maintains the file's attributes (e.g., Read-Write or Read-Only). If the file has a Read-Write attribute, WP will copy the file as such. In order for WP to do this, the user must have the ability to read and write in the directory. If the user does not have Read access to the directory (as in this case), WP cannot maintain the file's attribute during the copy process, and an error message is generated. Important: WP maintains all network rights when moving files on a network drive. However, the rights will be lost when moving the file to a local drive or when using the DOS COPY command. For example, when you MOVE a file, the rights will stay the same. On the other hand, when you COPY a file to a local drive, the local operating system does not recognize network rights. Consequently, when you COPY a file, a backup copy of the file is made to the new location which does not maintain the rights settings of the original file. 14. One customer was using the /D switch to direct the overflow and virtual files to a subdirectory of the WP51 directory. The rights the user had in that directory were all rights but P (parental) and M (modify). On Novell networks, WP uses all rights but P to create a file. After obtaining M rights for that directory, the Error 6 went away. 15. Another customer used the /D startup option to redirect the temporary files to the computer's hard drive. This solved the problem. 16. A customer who was randomly receiving an Error 6 message while saving, printing, or retrieving documents in WP found that the problem was caused by MoreFonts version 3.0. If the customer used the 2.4 version of MoreFonts, the problem didn't occur. This problem has been reported to MoreFonts. 17. Customers using ByDesign version 1.0 have reported this problem. Updating to a later version of ByDesign solved the problem for one customer. 18. A customer using the Canadian English version of WordPerfect got the Error 6 message when he started WP from a HDM III version 1.37 menu (made by ASP) instead of from DOS. Starting WP outside of HDM has also corrected problems of duplicate characters or garbage appearing on the screen as the customer typed. This particular problem occurred if the customer had more than one screen full of text. 19. The message "Error 6 Invalid Handle" appeared as a customer installed the WP.EXE file. This customer remarked out the line DEVICE=C:\ADECK.SYS RAM FRAM=D000/LOAD=BUFFERS=20 in the CONFIG.SYS file, reduced FILES and BUFFERS to 20, and rebooted the computer. After doing this the customer ran WPINFO and found that BUFFERS were still at 40. The customer turned off the computer for about 15 seconds and then turned it back on. This solved the problem. 20. One customer received an Error 6 while trying to move files to a diskette from the hard drive. This customer was directing the files to a nonexistent subdirectory on the diskette. When the customer created the desired directory, the error was eliminated. |
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