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Troubleshooting Tips For PostScript Printing
DocumentID: 652899
Revision Date: 29-Feb-96 8:29:19 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: Is the user printing over a network? Try printing locally.

Is there a logical connector or switch box? Try printing locally.

Is the output being redirected through a MODE command?

What information does the printed Status Sheet have on it? It should print out the default information.


Are they using Apple Talk or TOPS Network? Check Folio for more information.

Are they using Hook? Hook is additional software and hardware required to hook to an IBM compatible and an Apple PC at the same time.

Are the banners set to On or Off on the network? What are the banners set to in WP?

Are they trying to print special characters? If they aren't printing in 5.1, it is likely that the customer has an old ROM which didn't support those characters which are mapped in PTR. The characters can be unmapped, and then the characters can be printed graphically.

Answer:

Details:


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