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WPINFO - Computer Locking Upon Executing |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Solutions: The computer locked when executing WPINFO. Use of the F11 and F12 keys was also disabled. The customer experiencing this problem was using Quarterdeck's QEMM 386 version 5.1, a program named Stacker and a scanner software program made by DEST. The Stacker program was using the address in the Exclude statement of the device driver (CONFIG.SYS file) needed by WordPerfect for the keyboard. Modifying the address for WP in the CONFIG.SYS file allowed for proper use of WPINFO and the F11 and F12 keys. The problems could also be eliminated by removing Stacker out of the address in the Exclude statement. This was done by adding X=E000-E7FF NOSH to the end of the line that begins with DEVICE=C:\QEMM\QEMM386.SYS RAM, and by removing the line C:\DEST\RECOGNIZ/I REM DEST LOAD TRANSLATOR from the AUTOEXEC.BAT file. Another customer having trouble with the computer locking when running WPINFO found the problem to be caused by the old version of DR DOS they were using (1985). Removing DR DOS from the AUTOEXEC.BAT file eliminated the locking problem. *This information is given strictly as a troubleshooting option. |
Answer:
Details:
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