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Nec Pinwriter P6 - Problem Printing |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: The character.doc test prints in sporadic columns using the NEC Pinwriter P6. The text overprints, prints into the margins, and puts words out of order. Standard Printer prints fine. The dipswitches are fine. Other programs print fine. Solutions: This is the same problem mentioned in Folio # P51_547, other than the printer. The problem always happens with Epson Compatible printers, and is a hardware problem. To be tested, all of the following items need to be sent: 1. The document on disk 2. The document printed to disk 3. The print to disk copied to the printer while the printer is set in hex dump mode 4. A hard copy of the print to disk copied to the printer while the printer is in normal print mode. This necessary information would be used to compare the print to disk codes to the codes in the hex dump. This problem occurs because the high byte of spacing information is being dropped out. That high byte will be present on the print to disk, but not on the hex dump. The best way to handle this problem is to have the customer do a print to disk, copy it to their printer, and then take it to a dealer, and copy it to a printer there, always using the /B option. It will, most likely work at their dealers, and then they don't need to send in the files. In any case, make sure that the customer understands that the chances are that this is a hardware problem. |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |