![]() |
Bitstream Fontware Procedures - Troubleshooti |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Solutions: This document outlines different problems or questions with the latest release of Bitstream Fontware for WP 5.0/5.1. Pertinent and current subjects are converted in a question/answer format outline as described below; Q. I have generated Bitstream fonts for my HP Series II. I go to print out some special characters, such as the paragraph symbol (Ctrl-V, 4,5) and they do not print. How do I get them to print? A. On some HP LaserJet Series II's or compatibles, some special characters do not print. Below is an example of a possible solve for this situation. Example: The code to print the paragraph symbol is [20]. It may be necessary to place the code [27]"&p1X" in front of the character code to allow the character to be printed. This code transparently passes a character to the printer. The ASCII characters 1-31 are used for other printer functions and can cause problems such as this one. An example of what the fix would look like for the paragraph symbol is: [27]"&p1X" [20] Q. I have generated Bitstream fonts for my HP LaserJet Series II using the ASCII Business set. I go to select the copyright symbol (Ctrl-V, 4,23), and nothing prints. What am I doing wrong? A. The area where Bitstream maps a character is not always where WordPerfect has a character located. For example, with the copyright symbol, Bitstream mapped the character to 12,48 instead of its location in WP under 4,23. Refer the user to his Bitstream documentation under Book 2, Appendix A to find out where Bitstream has certain characters mapped for their different sets. Q. I have an HP LaserJet Plus printer and have generated Bitstream fonts using the IBM PC character set. Whenever I go to print out a paragraph symbol or a happy face, they don't print. Bitstream's documentation does not give me any help in this area. Can you help me get those characters? A. Even though it is not documented, Bitstream does not recommend using the IBM PC, ASCII Business or ASCII Technical character sets on an HP LaserJet Plus or HP Plus compatible (such as Dataproducts LZR-1230, Panasonic KX-P4450, Okidata LaserLine 6, etc.). There are characters in these sets that are not compatible with the HP Plus type hardware. There have been situations where these character sets can be used on these printers, but it is not recommended. Note: If the customer needs to use these character sets for characters he has to have, the following example may help. A customer has an HP Plus-compatible printer. He needs certain characters out of the ASCII Technical set. The following steps are suggestions that have worked on the Dataproducts LZR-1230. 1. Have the user generate 2 sets of fonts. This is not recommended if he needs to generate a lot of fonts. One set will use the HP Roman 8 character set and the other will use the ASCII Technical character set. 2. Once the fonts are generated and selected in WordPerfect, the base font to select must be the HP Roman 8. Any characters that the user needs that are not in the HP Roman 8 set, WordPerfect will assign the ASCII Technical generated font as a substitute font to print the needed characters. Q. I am using a DeskJet Plus printer with WordPerfect 5.0 and am using Bitstream Fontware. I go to select the printer and get the error message: "The printer(s) you have installed in WordPerfect does not match the printer(s) you have set up for Fontware. Install your printer(s) in WordPerfect and Fontware." I have already told Fontware that I have this printer and have installed the printer driver in WordPerfect. A. The driver for the DeskJet Plus is the same as the DeskJet. A version of PTR dated 04/29/89 or later is needed. The user is required to go into PTR and change the Soft Font Format Type from DeskJet to DeskJet Plus. The following instructions should solve the problem. 1. Have the user enter the PTR program by typing PTR .ALL filename - where .ALL filename is the name of the .ALL file containing the HP DeskJet Plus. 2. In PTR, cursor to the HP DeskJet Plus name and press Enter. Cursor to Soft Font Format Type and press Enter. Mark the type HP DeskJet + with an asterisk. 3. Press F7 until the message at the bottom of the screen says Save File. Answer Y and press Enter on the filename. Answer Y to replace. After saving is done, answer Y to exit PTR. 4. Now the user can go into Fontware and select his printer and generate fonts. Q. In the Bitstream documentation, it says I need a version of WordPerfect 5.0 dated 07/11/89 or later. Can you send me out the latest so I can use Bitstream? A. This is a typo in the Bitstream documentation (Book 2, page 1-3). The dates should have said 07/11/88. Customers can work with dates of 07/11/88 or later. Q. I have just bought a new HP LaserJet III. How do I use Bitstream Fontware with this printers new capabilities? A. As of March 1st, Bitstream has not announced full support for the HP LaserJet III, with its scalable fonts and multiple orientations. For now, the printer can be used in LaserJet Series II mode. This would mean you could not take advantage of the scalable fonts on the LaserJet III. Refer the customer to Bitstream for any question regarding the support for this printer. Note: If the customer asks if there is another product that supports the HP LaserJet III, tell them that HP has a program called Type Director that can be obtained from HP directly. Refer them to HP for any questions or ordering information. |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |