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Error Messages And Possible Solutions For Fax Services
DocumentID: 4433
Revision Date: 01-Aug-96 10:38:44 AM

The information in this document applies to:
WordPerfect® 6.1 for DOS

Problem

Error (1) "DOS not supported."
FaxDirect Requires DOS 3.0 or greater.

Error (2) "Device Specific Driver Not Found."
Usually occurs because no .FXH file is present or the wrong .FXH file is being used with a modem (like using SENDFAX.FXH with a Class2 modem). To change this, type SETUP from the WordPerfect prompt at DOS and press Enter. Choose Hardware Driver Setup (2) from the main menu, arrow down to Hardware Driver, and use the space bar to toggle between the different .FXH files.

Error (3) "Insufficient Memory To Load Overlay."
Check memory levels. Type SETUP from the WordPerfect prompt at DOS and press Enter. Under MISCELLANEOUS SETUP (5.) verify that EMS Usage is set to "Use If Available."

Error (4) "Overlay File FAXDIR.OVL Not Found."
Reinstall the fax files from the shipping diskettes.

Error (5) "Overlay Init Error."
Usually fixed by deleting FAXDIR.CFG and rerunning the SETUP program. Usually caused by moving files to a new directory or updating to a new DOS version.

Error (6) "CFG File Not Found."
FAXDIR cannot find the FAXDIR.CFG file. At DOS, change directories to the directory where the fax files were loaded (C:\WP60). Run SETUP. Check for multiple copies of FaxDir. If FaxDir is loading from the AUTOEXEC.BAT file, make sure the command line contains the entire path (C:\WP6X\FAXDIR C:\WP6X\FAXDIR.CFG) instead of just FAXDIR.

Error (8) "Driver Already Installed."
FAXDIR is already loaded in memory. Users may also get this error message if another fax driver from another fax program is loaded.

Error (9) "Cannot Remove, Driver Not Installed."
Caused by trying to unload FaxDirect using the FAXDIR /R command when FAXDIR is not installed.

Error (10) "Cannot Remove, Other TSR Installed."
Another TSR has been loaded after FAXDIR and FAXB. When using MS-DOS 6.0, use the MEM /C /P command to see what is loading after FaxDirect. Programs loading after FaxDirect must first be unloaded before FAXDIR can be unloaded.

Error (11) "Fax/Modem Not Responding, Check Hardware." "Modem not found."
Make sure the modem is ON. Type `SETUP' from the WordPerfect prompt at DOS and press `Enter'. Check the Hardware Driver Setup (Option 2) to make sure the COM port is correct. Make sure CALLER ID under ANSWER OPTIONS SETUP (Option 4) is set to NO. Make sure DISTINCTIVE RINGING is set to NO under DISTINCTIVE RINGING SETUP (Option 6). CALLER ID and DISTINCTIVE RINGING are not supported under FaxDirect.

Error (12) "Modem Does Not have Fax Capabilities Or Wrong Fax/Modem Type."
A modem is on the COM port, but the wrong Hardware Driver is selected. Type `SETUP' from the WordPerfect prompt at DOS and press `Enter'. Check the Hardware Driver Setup (Option 2) to make sure the HARDWARE DRIVER is correct. If you are unsure of the modem type, try each of the Hardware driver options (CLASS1.FXH, CLASS2.FXH, SENDFAX.FXH) to see if one of them will work. Make sure CALLER ID under ANSWER OPTIONS SETUP (Option 4) is set to NO. Make sure DISTINCTIVE RINGING is set to NO under DISTINCTIVE RINGING SETUP (Option 6). CALLER ID and DISTINCTIVE RINGING are not supported under FaxDirect.
      
Error (13) This error does not apply to FAXDIR.

Error (14) "Modem Does Not have Caller ID Capabilities."
Type `SETUP' from the WordPerfect prompt at DOS and press `Enter'. and turn off CALLER ID under ANSWER OPTIONS SETUP (Option 4). CALLER ID is not supported under FaxDirect.

Error (15) "Invalid.fxh file."
The .fxh files (class1.fxh, class2.fxh, and sendfax.fxh) are from a previous version. From the WordPerfect prompt at DOS, type Install. Choose Device Drivers off the main Installation menu and reinstall the Fax Drivers to replace all fax files.

Error (16) "Cannot Run From a Windows DOS Box."
Attempting to load FAXDIR from a DOS Window within Windows. FAXDIR must be loaded and unloaded from DOS, outside Windows.

Error (101) "Driver Not Found."
From the WordPerfect prompt at DOS, type `Install'. Choose Device Drivers off the main Installation menu and reinstall the Fax Drivers to replace all fax files . Delete or rename FAXDIR.CFG, then Type `SETUP' from the WordPerfect prompt at DOS and press `Enter'. to make sure the COM PORT and HARDWARE DRIVER are set correctly under HARDWARE DRIVER SETUP (Option 2).

Error (102) "Driver Already Installed."
FAXDIR is already loaded. An attempt has been made to reload it again.

Error (103) "Invalid MPX Number. Range C0-FF."
From the WordPerfect prompt at DOS, type `Install'. Choose Device Drivers off the main Installation menu and reinstall the Fax Drivers to replace all fax files . Delete or rename FAXDIR.CFG, then Type `SETUP' from the WordPerfect prompt at DOS and press `Enter'. to make sure the COM PORT and HARDWARE DRIVER are set correctly under HARDWARE DRIVER SETUP (Option 2).

Error (104) "MPX in Use, Not Installed."
From the WordPerfect prompt at DOS, type `Install'. Choose Device Drivers off the main Installation menu and reinstall the Fax Drivers to replace all fax files . Delete or rename FAXDIR.CFG, then Type `SETUP' from the WordPerfect prompt at DOS and press `Enter'. to make sure the COM PORT and HARDWARE DRIVER are set correctly under HARDWARE DRIVER SETUP (Option 2).

Error (105) "Invalid IRQ Number. Range 2-7."
Delete or rename FAXDIR.CFG, then Type `SETUP' from the WordPerfect prompt at DOS and press `Enter'. to make sure the COM PORT and HARDWARE DRIVER are set correctly under HARDWARE DRIVER SETUP (Option 2).
      
Error (106) "COM Port and/or IRQ Not Found."
Type `SETUP' from the WordPerfect prompt at DOS and press `Enter'. and check the COM PORT option under HARDWARE DRIVER SETUP (Option 2). Many laptop and notebook computers with PCMCIA modems have options that turn off serial ports to increase battery life. Make sure ports are available by running PORTUTIL.

Error (107) "Invalid Parameter(s)."
Type `SETUP' from the WordPerfect prompt at DOS and press `Enter'. to insure the OPTIONAL PARAMETERS setting under HARDWARE DRIVER SETUP (Option 2) is blank.

Error (108) "Invalid Type."
Type `SETUP' from the WordPerfect prompt at DOS and press `Enter'.. Select HARDWARE DRIVER SETUP (Option 2). Make sure the Optional Parameters line is blank.

Error in T: Drive.
Occurs when FAXB has a TSR conflict with another program that is loaded in memory.

Answer:

Details:


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