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Install--Not Creating .ALL and .PRS Files |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: When the customer tries to install the HP Laserjet Series II additional driver using option 4 on the install menu he goes through the process of selecting the printer he wants, installing the .ALL file and then when he says no to select another printer he is taken to a prompt and it says that the installation is complete. When he enters WP the printer is not selected and the .ALL file and .PRS file have not been created. After I select the printer, install the .ALL file and select no to select another printer, I am taken to a helps and hints screen and then to the list of selected printers and then to the prompt where it says the selection was complete. His skips this whole part. We were able to select the printer using the option on the install menu to copy a disk and then we manually selected the printer. We renamed the autoexec.bat and config.sys files with the same results and he still couldn't get the printer selected using option 4 on the menu. Solutions: This customer probably has an old or corrupt .ALL file. Check for this file and remove it, then try the install process again. |
Answer:
Details:
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