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Troubleshooting Printing Problems On Novell N |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Solutions: When troubleshooting printing problems on a Novell network, check the port that the user has selected (Shift-F7, S, 3, 2). The customer should be using a CAPTURE command if LPT1, LPT2, etc., is selected as the port. To check what settings have been set in the CAPTURE command, type CAPTURE SHOW at a DOS prompt. Below is an example of what will appear on the screen: LPT1: Capturing data to server SUPT queue 1_WEST_J. User will not be notified after the files are printed. Capture Defaults:Enabled Automatic Endcap:Enabled Banner :(None) Form Feed :No Copies :1 Tabs :No conversion Form :0 Timeout Count :10 seconds LPT2: Capturing Is Not Currently Active. LPT3: Capturing Is Not Currently Active. If the customer is having problems downloading soft fonts or printing graphics, increase the TIMEOUT and change Tabs to No Conversion. To change TIMEOUT, include TI=10 (or 20, etc.) in the CAPTURE command. To set Tabs to No Conversion, include NT in the CAPTURE command. If Form Feed says Yes, the user will get an extra page when a document is printed. To change Form Feed to No, add NFF to the CAPTURE command. A typical CAPTURE command should be similar to the following example. This command can be executed at a DOS prompt. CAPTURE S=[SERVERNAME] Q=[PRINT QUEUE NAME] NB NFF NT TI=10 |
Answer:
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