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HP LaserJet IIP - Unable To Print From WP Or
DocumentID: 634376
Revision Date: 29-Feb-96 3:03:39 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: A customer using the HP LaserJet IIP received the message "Printer Not Accepting Characters" when printing. The port selection on the Printer Edit screen was LPT1. When trying to print from DOS to the LPT1 port, the message "Write Fault Error Writing Device LPT1" appeared. The customer tried taking the printer off-line and checking the menu settings. They pressed the MENU key until the item "Device Config >" displayed. Then they pressed the ENTER key which displayed "I/O None" for this option. The user pressed the plus (+) key to change this option to "I/O=Parallel." Then when the ENTER button is pressed, it places an asterisk on the printer screen. The customer then pressed ON-LINE to put the printer back on-line. This appeared to correct the problem. The user was able to print from both WP and DOS without receiving an error.

The above steps can eliminate the error when using the HP Laserjet IIP and IIIP printers with the HP PostScript cartridge (HP LaserJet, HP LaserJet Series II, etc).

The proper way to get the HP LaserJet III to "I/O=Parallel" is to take the printer off-line and hold down the MENU button on the printer until "Ready" goes off and "Auto Cont=" comes on. Then press the MENU key one more time and "I/O=" appears. This is where you select Parallel by pressing the '+' key and then pressing ENTER on the printer. Then put the printer back on- line.

*This information is given as a troubleshooting option.

Answer:

Details:


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