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"End Of File" Errors When Selecting Printer O
DocumentID: 613369
Revision Date: 29-Feb-96 1:35:43 PM

The information in this document applies to:
WordPerfect® 6.0 for DOS

Problem

Symptoms: When a customer selected a printer after installing WP 6.0, the error "End of File" occurred. Another customer was receiving this message when trying to print any document in WP 6.0. Solutions: The first customer was able to avoid the error by reinstalling the printer files to a separate directory and selecting the printer from that directory. A possible reason why selecting the printer from a different directory corrected the problem was that there were damaged areas on the customer's hard disk where the printer files were originally installed.

The second customer with the error renamed the .PRS file and the error message no longer occurred. If renaming the .PRS file solves the problem, a complete STR should be written, and the customer should send in a copy of the old .PRS file and a document that duplicates the problem. Renaming the .PRS file will not have any effect on graphical fonts, they are installed and stored in the WP.DRS file.

Another customer solved the problem by renaming the HP4.PRS file and reselecting the printer.

Some users have successfully eliminated this error by changing the port to a filename (Shift+F7, S, E, P), exiting back to the document screen, and then changing the port back to LPT1.

Note: These solutions also apply to the errors "Divide Overflow" and "Insufficient Memory Error # 273."

Answer:

Details:


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