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Auto-Install Problem With Creating AUTOEXEC.B
DocumentID: 650717
Revision Date: 29-Feb-96 8:29:01 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The user is prompted: "Do You Want WP To Create An AUTOEXEC.BAT File?" He answers Yes, then at DOS he types "Type AUTOEXEC.BAT" and gets "WPC4 (smiley face) Bad Command Or Filename." Solutions: To date, no one at Development has been able to recreate this problem. There are several commonalities that you can look for whenever a customer reports this. First, do they have two copies of DOS loaded on? Type VER and then COMMAND to see. Second, check to see if they are using FASTOPEN in the CONFIG.SYS and DOS 4.0. If they are, have them remove the FASTOPEN. Third, almost all customers who have reported this problem were using the option 1, Basic Install. Option 2 or 6 will do the same thing, but not trash the root directory. If the customer has already lost the root directory, find out which of the above commonalities they were using. Then create a new CONFIG.SYS and use options 2 or 6 to get them up and running. One user was able to eliminate the problem by saving the AUTOEXEC.BAT file as DOS text and rebooting.

Answer:

Details:


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