![]() |
Network - Common Network Error Messages And Calls |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
The paragraphs below give some of the common network error messages or calls. The information given below the error gives possible reasons for the message. Directory in Use Insufficient rights in the directory they start WP from to create virtual files. (On Novell 286 they need all rights except parental--RWOCD SM; check this by typing RIGHTS at the DOS prompt.) Virtual files with the same user initials still present in the directory can also cause this problem. These virtual files can also cause the error "Are Other Copies Of WP Currently Running?" Two workstations using the same username (initials)? Are there sufficient directory entries available to create the overflow files? (Is it number less than 20? If so, increase the directory entries using the Novell 286 Net Gen process or delete files on their network. Note: this number is usually in the hundreds or thousands.) On a Novell 286 system, the directory entries can be checked with the CHKVOL command; on a Novell 386 system, they can be checked with the VOLINFO command. These utilities reside in the PUBLIC subdirectory. The environment file, WP{WP}.ENV, has a volume name instead of a drive letter following the /PS option. (For example, use /PS=F:\WP51 instead of /PS=SYS:\WP51.) "Directory In Use" can occur on a network, even with supervisor privileges, if there is no .ENV file. Make sure this file exists during when troubleshooting. You can also try renaming the .SET file or reinstalling WordPerfect and flag the appropriate files SRO. Also check to see if the network is set up correctly. Note: if renaming the .SET file solves the problem, please write an STR and have the customer send in the .SET file (see memo 25718W in this infobase). Access Denied Check to see if the user has insufficient rights in the directory from which they start WP. (All rights except parental are needed on Novell 286--RWOCD SM; check this by typing Rights at the DOS prompt.) Two workstations using the same username (initials). On Novell 286, type CHKVOL. Are there sufficient directory entries available to create the overflow files? (Is the number over 20 or so)? If the "Access Denied" message is flashing on their screen when they are just typing, this is due to insufficient rights in the directory where backup is stored. (Without a backup directory specified in location of auxiliary files, WP tries to place the backup files in the directory holding WP.EXE. On a network, users cannot usually create files in this directory). Problem with 07/11/88. (Send free update.) If MPT appears on the status line when saving or canceling a save it is a known problem fixed on 04/29/89. Disk Full Disk where files are being written to is full. When using Novell 286 this indicates there are insufficient directory entries available. Type CHKVOL at DOS. Problem with 07/11/88 (Free update.) Insert WP2 Disk/Can't Find WP.FIL This message occurs when WP cannot find its virtual files or the WP.FIL file. Virtual files are deleted when two workstations have gone into WP using the same user initials and the second workstation answered "no" to the "Are Other Copies Running" prompt. This deletes the overflow files created by the first workstation that entered WP. This error can also be caused by flagging the files as Hidden. Changing the attributes to SRO may correct the error. The WP.EXE and WP.FIL file are not read only. To correct this recopy the WP.EXE and WP.FIL before making them read only. Use DOS and the Attrib command to flag the files +R, or use Novell and Flag them as SRO (shareable read only). Network Not Accepting Job error in Printer Control Is the printer defined as a network printer? If using Novell, type Shift-F7, S (select), 3 (edit), 2 (port), 8 (other). Enter Novell's print-queue name for this printer. When using a networks other than Novell, type Shift-F7, S (select), 3 (edit), 2 (port), and reselect the port (lpt1:). Answer YES when asked if it is a network printer. A prompt asking "Suppress Top of Form on last page of document? No (Yes)" will appear. One usually answers No to this prompt. However, if a form feed begins to occur on the printer after setting this to no, then it needs to be set it to Yes. The port selection may be incorrect. One customer on a Novell 3.11 network printing directly to the queue got this error message. This customer went to DOS and did an NPRINT by typing NPRINT C:\AUTOEXEC.BAT Q= Print Jobs Overlapping This is due to insufficient timeouts on the network. The easiest way to resolve this, when using Novell, is to print directly to the print queue. The steps to do this are Shift-F7, S (Select), 3 (edit), 2 (port), 8 (other). Enter Novell's print queue name. On other networks this can be resolved by reselecting the port and answering "yes" to network printer. If this does not solve the problem, the network administrator may need to increase the timeout specified on their particular network. File Creation Error Insufficient rights in the directory where the user is trying to create a file. (Can they create a file using COPY CON?) File is read only. 1. The file is flagged or attribbed as Read-Only. (Flag the file as SRW or Attrib it as -R.) 2. The file is in Read-Only status because another user is currently using that file. (File locking makes a file Read-Only for the second person accessing it.) The overflow files have most likely been left open if the message "File Creation Error WPXXX}.BV1" appears. If no one is in WP using these initials, the network is keeping the file open. (If using Novell this can be solved with the Clear Station command. On all networks, the supervisor can have all users log off of the network and down the server. This will close any open files. The temporary overflow files can then be deleted on the DOS level). File is Locked File is locked with a password. On Novell 286, insufficient directory entries available. (Type CHKVOL at DOS.) Attempting to replace a file open (in use) on a network. In release dates prior to 04/17/87 this error message occurs when one user tries to retrieve a file that is already being used by someone else. Can't Rename File Insufficient rights. (On Novell 286 they need RWOCD SM.) On Novell 286, insufficient directory entries available. (CHKVOL) Forms Not Holding Caused by having the .PRS file in Read-Only status or having insufficient rights in the directory where the .PRS file is stored (thus making it a read only directory for that user). If the file is Read-Only, no error will be given. If the directory is Read-Only the message "Access Denied" will appear. (If the file is Read-Only, use the DOS Attrib command or Novell Flag command to make it read/write; if the directory is Read-Only, the network administrator would have to change access rights.) Insufficient directory entries available on Novell. (CHKVOL) How to Install 51 on Network 1. Make sure the person installing the network is logged into the network as a supervisor--has all rights. 2. If installing WP 5.1, make sure WP 5.0 is not accessible on the network 3. If no environment file was created, create one. An environment file is what makes WP 5.1 a network version. This can be created during the network install or from a DOS prompt using COPY CON. WP 5.1 Slow on Network Redirect the virtual files to a local directory using the /D startup option. If using the release date 03/30/90 or later they can also redirect the temporary printer files using the /PF startup option. (/PF and /D may be used together - WP/D-C:\/PF-C:\) |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |