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Daisy Wheel Paper Jams
DocumentID: 609233
Revision Date: 29-Feb-96 1:34:20 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When the customer prints newspaper columns to a NEC Spinwriter 8815 with a sheet feeder defined, the paper will not roll back up for the second column. The paper jams in the NEC 3550 Single/Dual sheet feeder. Solutions: All daisy wheel printers and typewriter default to printing everything in Top-to-Bottom order, thereby eliminating most paper jam problems. This change has not been made in some of the printer drivers yet. If a daisy wheel or typewriter printer does not print in Top-to-Bottom order (for instance, the printer prints one newspaper column to the bottom before returning to the top for the next column) and it is causing problems, do the following:

1.      Type PTR at the proper DOS prompt and retrieve the *.PRS file
2.      Press Enter on the printer name
3.      Go to Miscellaneous Information, and press Enter
4.      Mark the option that says "Print Super/Subscript, Advanced, Graphic in Top-to-Bottom Order"
5.      Exit and save the .PRS file

Check to see if the latest printer dates have this option marked for the printer you are working with. If it is marked, send the disks to the customer. If the option isn't marked, please write an STR with the printer name and the .ALL file date you verified this problem with. Please include customer information along with whether or not the customer needs to be contacted.

Answer:

Details:


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