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DOS Error's 55 And 57 On Network |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: When running on IBM PC LAN 1.32 network (Base services), the user can enter and print fine in WordPerfect. After exiting, the user goes into WordPerfect and tries to print, but the error "Error reading drive X: disk error 57" appears. Drive X: is where the workstation locks for WordPerfect. When the user tries to exit, he receives the error message "Error reading drive X: disk error 55" and he can't exit. Solutions: The error message, DISK ERROR 55 means network device no longer exists, DISK ERROR 57 means network adapter hardware error. Once the customer replaced the token ring card the error message was eliminated and WordPerfect ran correctly. But before suggesting to the user that they replace the card, make sure general troubleshooting has been tried. Also, check the following: 1. Is this problem isolated to just one PC? 2. Is this problem isolated to just one RING ? 3. Is this problem specific to one user? Finally as a test suggest that they temporarily switch cards with another computer to see if the problem persists. Never suggest that the solution to the problem is replacement of the network card until these tests are complete and verified. |
Answer:
Details:
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