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Printer Driver Problem With 03/21/94 Release
DocumentID: 628521
Revision Date: 29-Feb-96 1:42:29 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: The printers listed below were added to the 5.1/5.1+ printer release dated 03/21/94 have been in QOE and available to order since the end of April. Many customers have called back in because the disks they were sent after 03/21/94 were still dated 07/28/93 and didn't include the new printer they were looking for. The most common call with this problem has been related to getting drivers for the new HP DeskJet 520 and HP DeskJet 560C printers. Manufacturing was still sending out the old masters even as late as 05/18/94. Many customers have been sent the same diskettes multiple times (sometimes as many as five times). Technicians need to be prepared to answer their frustrations and apologize for the inconvenience. Remind customers that if they have a modem, they can download the driver they need from the WPCorp BBS. Many of customers are unaware of this service.

Manufacturing is in the process of duplicating the new masters and should have the proper release of diskettes ready to release in the next 3 days. We shouldn't send out printer disks for any of these printers until the new masters are ready (even though QOE will allow it) and we KNOW that the newer disks will be made available. When they are available these can be sent out UP1.

WordPerfect 5.1+ for DOS - New Printer Drivers

Brother HL-10h
Brother HL-10h (BR-Script)
CalComp CCL 600
Canon BJ-100
Canon BJC-600 (LQ Mode)
Canon LBP-4 LITE
Canon LBP-4 LITE (Additional)
Canon LBP-430
Canon LBP-4i
Canon LBP-4U
Canon LBP-4U (Additional)
Canon LBP-8sx
Epson Stylus 300
Fujitsu DL1150
Fujitsu DL1200
Fujitsu DL1250
Fujitsu DL3450
Fujitsu DL4600
GENICOM 7150 (HP)
GENICOM 7150 GeniScript
GENICOM 7170 (HP)
GENICOM 7170 GeniScript
HP DeskJet 310
HP DeskJet 520
HP DeskJet 560C
HP LaserJet 4M PostScript
HP LaserJet 4MP PostScript
HP LaserJet 4P
IBM 2380 PPS II Plus
IBM 2381 PPS II Plus
IBM 2390 PPS II Plus
IBM 2391 PPS II Plus
IBM 4037-5E
IBM 4037-5E (Add'l)
IBM 4039 plus PostScript
IBM 4076 ExecJet II
Kentek K30/K30D
Kyocera FS-5500A (PS)
LaserMaster Unity 1200XL
Mannesmann Tally MT83
Mannesmann Tally MT83C
Mannesmann Tally MT84
Mannesmann Tally MT84C
Mannesmann Tally T9005
Mannesmann Tally T9005 PS (HP)
Mannesmann Tally T9005 PS
Mannesmann Tally T9017
Mannesmann Tally T9017 PDL
NEC Jetmate 1000
NEC Silentwriter Model 1097 (HP)
NEC Silentwriter Model 1097
NEC Silentwriter Model S102P
Okidata OL410e
Olivetti DM 209L
Olivetti DM 224L
Olivetti DM 95
Olivetti JP 150 WS
Olivetti JP 250
Olivetti PG 404 TrueImage
Olivetti PG 408 TrueImage
Olivetti PG 417 PDL
Panasonic KX-P1150
Panasonic KX-P3123
Panasonic KX-P3124
Panasonic KX-P4400
Panasonic KX-P4400 (PostScript)
Panasonic KX-P4440 Laser
Panasonic KX-P5400
Panasonic KX-P5400 (PostScript)
Panasonic KX-P5410
Panasonic KX-P5410 (PostScript)
QMS ColorScript Laser 1000 (PCL)
QMS ColorScript Laser 1000
Raven LP-1030
Raven RP-2405
Raven RP-2406
Raven RP-2420
Raven RP-9105
Sharp JX-9400
Star NX-2415 II
Star NX-2450 Rainbow
Star NX-2480 Rainbow
TI microLaser Pro 600 (23 Fonts)
TI microLaser Pro 600 (HP)
TI microLaser Pro 600 (65 Fonts)
TI microMarc
TI microWriter (HP)
TI microWriter PS65
Toshiba PageLaser GX400 PDL
Unisys AP 1357
Unisys AP 1359
Unisys AP 9300 Series
Unisys AP 9300 Series (Additional)
Xerox 4003
Xerox 4004
Xerox 4011 (XScript)
Xerox 4215/MRP (PCL)
Xerox 4215/MRP (PS)
Xerox 4219/MRP (PCL)
Xerox 4219/MRP (PS)
Xerox 4220 (PCL5)
Xerox 4220 PostScript
Xerox DocuPrint 350HC
Xerox DocuPrint 390

Answer:

Details:


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