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Soft Fonts - Error: File Not Found In Control
DocumentID: 652865
Revision Date: 29-Feb-96 8:29:19 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer received the error "Press Shift-F7, 4 To Resume Printing" when trying to initialize a printer. After pressing Shift-F7, 4, the following message appeared: "File Not Found . Copy File To The Downloadable Fonts Directory. Press G To Continue, C To Cancel. Press Help For Additional Information." Solutions: First, make sure that the path for the downloadable fonts is correct. If the correct directory is listed, have the customer perform a List Files of the directory. If there are no files listed, do not assume that the font files have been deleted. The customer may be using the Long Display feature, and the font files will not appear in List Files. If the customer switches to Short Display and the font files still don't show up, still do not assume that the fonts have been deleted.

The font filename listed in the error may also be a Bitstream, Type Director, or some other type of font. If this is the case, the user may want to verify that the selection of the font(s) is correct. This can be done by pressing Shift-F7, S, 3, 4 and then pressing Enter on the Soft Fonts option. The customer should then make sure that they have purchased and installed any fonts or font groups that are marked with an asterisk (*). If they haven't, then the customer should unmark the appropriate fonts/font groups.

The user will also want to check their rights to the directory. If they have no rights, then the font files cannot be accessed. The customer should have at least Read rights to the soft font directory. If they have Read rights and still the font files will not display in List Files (with Short Display), then the fonts have been deleted and the customer will have to reinstall the font files.

Answer:

Details:


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