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Glyphix Fonts
DocumentID: 645430
Revision Date: 29-Feb-96 8:19:05 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: System Requirements

Computer:      *IBM PC, AT, XT, PS/2 or compatible with a minimum of 512K RAM and a hard drive.
WordPerfect:      *Version 5.0 or later
DOS:      *DOS version 3.0 or above
Printers:      *HP LaserJet Series II
                        *HP LaserJet IID
                        *HP LaserJet IIP
                        *HP LaserJet Plus
                        *HP 500 Plus
                        *HP DeskJet of DeskJet Plus (requires special Glyphix extension)
                        *any emulation of one of the above printers (No memory expansion is required)

General Information

Glyphix works differently with WordPerfect and your printer than most other software font packages. It creates the fonts "On the Fly". The fonts are not actually downloaded into WP but are created invisibly by Glyphix and WordPerfect. The process occurs while the job is being sent to the printer.

Characters and Symbols that are unused in the job are ignored by Glyphix making the print job quite a bit faster. The minimum font size is 3 points and the maximum font size is 120 points. The limitation of 16 fonts per page and 32 fonts per document with the HP LaserJet Plus or compatible is also gone.

Common Questions

How does Glyphix 3.x monitor printer memory?
Glyphix monitors how much printer memory is being used by the Glyphix soft fonts in addition to keeping track of the number of fonts being used on the page and within the document. When Glyphix detects that you are ready to run out of printer memory, it will remove a font not used in the current page. If you are ready to reach the 16 font per page limit, Glyphix will print characters in ensuing fonts graphically. Glyphix does not monitor memory taken up by printer macros, or soft fonts provided by other vendors.

When should I initialize my printer?
If you printer displays an ERROR 20 message or there is some indication that your printer is running out of memory, you should initialize your printer and try printing your document again. Also, if you turn your printer off, you must initialize your printer. If you are sharing your printer with others, it is a good idea to initialize before you print.

How do I load Glyphix 3.x on my network
A network version of Glyphix should be used. Glyphix now has a network package that will support 3 users. Additional users can be added, and additional information on using Glyphix on a network can be obtained by contacting Swfte, Intl.

What is displayed on my screen for extended characters is not what is printing on my document.
Glyphix 3.x does not include matching screen fonts for an exact screen display of your chosen character. Consequently what displays on your monitor for extended characters does not always print out within your document.

Columns aren't aligning correctly. Spacing is all over the page.
In general, proportional spaced fonts should not be selected for use in columns, tables or spreadsheets. Spacing for each character of a proportional font varies but the on screen display is MONOSPACED- the width of each characters is identical. Don't assume that what looks aligned on the screen will end up right on paper. Use a non-proportional font to be safe.

General Printing Problems

Printer ERROR 20
Error 20 on an HP LaserJet indicates that you have run out of printer memory. To resume press the Continue/Reset key on the printer.
-Increase memory on the printer.
-Decrease the complexity of the document being printed.

Lost Characters when you print
Some print spooling software, switch boxes, printer buffer boxes, and computer/printer combinations cannot handle the speed at which Glyphix sends data to the printer. This may result in loss of characters or fonts that don't print correctly.

-Decrease the speed at which Glyphix send the information.
(At the Glyphix prompt type in "Install". Cursor to Toolbox, and press Enter. Cursor to Devices, and press Enter. Cursor to Laser Printer, and press Enter. Cursor to Parallel Print Speed, and press Enter. Cursor to Normal, and press Enter. ESC back out to main menu and Quit to DOS.)

-Unhook the spooling software, switch box, printer buffer box etc. that my be causing the problem.

=0X is being printed before each line of text
Make sure that you have entered WordPerfect with the "GX" command. Make sure you have selected the correct port for printing when going through the Glyphix installation program. Use the toolbox Port selection to make sure the port you have selected in Glyphix is the same one you have selected in WP. Make sure no Buffers, Spoolers, or TSR's are interfering.

Nothing Prints. Weird Beeping sounds
When running the memory saver version of Glyphix (GX.EXE) you will experience a sequence of beeps (low, high, low) to alert you the temporary drive that Glyphix is using is full.
-Free up disk space.
-Change the temporary drive within the Toolbox Disk Information selection screen of the INSTALL program. (Type in "Install" at your Glyphix directory. Cursor to Toolbox, and press Enter. Cursor to Disk Info., and press Enter. Cursor to Temp. File Drive, and press Enter. Type in the RAM drive letter that you are using, ESC back out to the main menu, and QUIT to DOS.)

My keyboard is locked when I print
If you have a laser printer, use GXL or GXS instead of GX to load WP. These versions require more memory to print, but allows WP to print while you are editing a document. If you have a Deskjet, you can't edit while you print do to the extensive memory required to assemble a page for the DeskJet.

WordPerfect Troubleshooting

The space in reverse fonts isn't printing reverse, and sometimes the characters are being cut off.
When printing reverse fonts, you must use a "slug" instead of the space bar. To enter a "slug" press CTRL-V, then enter 12,0 then press enter. When using REVERSE FONT EFFECTS, be sure JUSTIFY IS OFF. You may experience parts of characters being cut off when they overlap. This will occur more frequently with italic and slanted fonts. Unfortunately, this is due to a limitation of the laser printer.

I'm getting an insufficient memory error message when I try to update my printer driver file, what can I do?
Exit out of WordPerfect and make sure you are not running any TSR (memory resident) programs. Type WP to enter WordPerfect and try to update your driver again. Remember to make sure you type GX to enter WordPerfect when you want to print.

My Glyphix typefaces aren't appearing under my Base Font Selection screen.
If your Glyphix typefaces do not appear under Ctrl-F8, 4 (Base Font) screen make sure you update the printer driver file (Shift-F7, S for Select Printer, 7 for Update) after installation of any Glyphix typefaces.

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