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Correct Font Not Printing - Troubleshooting S
DocumentID: 612739
Revision Date: 29-Feb-96 1:35:33 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: Problem:
A customer prints a document, but finds the document has not printed with the correct font.

Possible Solutions/Troubleshooting:
1.      Check if the correct printer is selected.
2.      Check what font is selected and then print a test document from a clear screen.
3.      Check if the font is a soft font or if it is on a cartridge. Verify that it is marked properly with an asterisk (*) in the Select Printer: Soft Fonts screen or the Select Printer: Cartridges screen. Both screens are found by pressing Print (Shift-F7), S (Select Printer), 3 (Edit), 4 (Cartridges/Soft Fonts/Print Wheels), and then selecting the font type.
4.      Check if the printer is capable of printing that particular font.
5.      Check for base font or font codes in the following locations:
      Document Initial Codes: press Shift-F8 (Format), 3 (Document), and check both 2 (Initial Codes) and 3 (Initial Base Font)
      Setup Initial Codes: press Setup (Shift-F1), 4 (Initial Settings), 5 (Initial Codes).
6.      Check if the font is being selected with the printer (menus) instead of with the software.
7.      Check if the printer driver is an emulation. WP does not support font changes when printer driver emulations are used.

Answer:

Details:


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