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WordPerfect Conflicting With ASTEMM.SYS |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: The customer is using an AST computer with AST's expanded memory manager, ASTEMM.SYS, to convert almost 3M of extended memory to expanded memory. Other applications run fine, but WordPerfect will not run correctly unless the /NE startup option is used. The /32 option does not work. When the user runs WP from the hard drive without /NE, everything runs normally until the user exits the program, and then the computer locks up. When running from the network, the computer locks up at the point where the user is prompted for the user initials. Solutions: If the /NE option works for WP dated after the 06/29/90 release, that is the answer to the problem. As stated in memo 33665C in the WP51 and CSTOOLS infobases, "...if the /32 option does not correct the problem, then the customer should be asked to try /NE (No Expanded Memory). If /NE corrects the problem where /32 does not, then the problem is with the customer's EMM (Expanded Memory Manager) and not with WP. The customer should then be informed that they need to contact the manufacturer of their EMM and report the problem to them." |
Answer:
Details:
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