Top Navigational Bar

Printers Troubleshooting
DocumentID: 638176
Revision Date: 29-Feb-96 3:04:51 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: TROUBLESHOOTING
1.      Check Printer selection.
2.      Check View Document.
3.      Try it from a blank screen.
4.      Duplicate the problem on your machine, if possible.
5.      Turn printer off, wait 30 seconds, turn it back on and try again.
6.      Exit WP, come back in and try again.
7.      Try Standard Printer.
8.      Check PRHELP (Helps and Hints, Dip Switch Settings, and Comments).
9.      Check Folio (Search on Printer name and problem keyword) and STR-ARC.
10.      Rename and reselect the .PRS file. If this works, write an STR and have the customer send in the renamed file and the document.
11.      Run vanilla.
12.      Print the file to disk and copy it to the printer using the command:
      COPY/B FILENAME PORT.
13.      Soft Fonts: Do they download? Have you tried marking them with a "+"? Have you checked the Font test printout on the printer? Check path for downloadable fonts.
14.      Try using another font.
15.      Check Reveal Codes.

If the printer does not respond at all, try these additional steps.
1.      Print from DOS.
2.      Check cable and try another one, if available.
3.      Check port selection.
4.      Check Printer Control.

REQUIRED INFORMATION FOR AN STR
1.      Results of all the above troubleshooting steps.
2.      List the fonts that are used, including Manufacturer, Typeface, Size, and Symbol Set. (i.e., Bitstream Swiss 8pt (PC8)).
3.      If a Bitstream problem, list how the fonts are marked and the path for downloadable fonts.
4.      Include all hardware information.

MATERIALS TO BE SENT IN WITH AN STR
1.      The file that duplicates.
2.      A print to disk of that same file.
3.      A printout of that file.
4.      Soft Fonts: Include *.ALL, *.PRS file, and soft fonts if they are not available to us.

SUGGESTED FOLIO KEYWORDS: print*, "view document", --name of printer--, --name of feature being used--.

Answer:

Details:


Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.