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Display - Screen Going Blank When Intitializi
DocumentID: 651394
Revision Date: 29-Feb-96 8:29:06 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: A customer using WordPerfect 5.1 with mono display tried to initialize their printer. Each time they did, the screen would go completely blank leaving only the cursor. WP was not locked. The user could blindly enter the Setup menu and autoselect the Text Screen Type. Complete display returned after auto-selecting the screen type. Exiting WP did not correct the problem. When exiting to DOS the screen again went blank and the cursor did not appear.

After some investigation, the user found that the printer cable was connected to a parallel port that branched off the video card. The customer was using an Epson I Plus computer. On the front of this computer there is a door which when opened displays two banks of dip switches. (This door is just below the hard drive opening). The first switch on the second bank (switch 9) controls the printer ports. The user set switch 9 to ON (Enable) and moved the cable to the built in parallel port. These changes corrected the loss of display when intializing the printer.

Changing switch 9 to ON activated the computers port and deactivated the video card's port.

*This information is given strictly as a troubleshooting option.

Answer:

Details:


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