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Password Protected File - Cannot Be Retrieved
DocumentID: 652420
Revision Date: 29-Feb-96 8:29:16 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer states that he added a password to his file, and now when he uses the correct password, the file does not retrieve. The company policy is that WPCorp employees do not take passwords off files, but in this case, he claims that when he uses the correct password, the function is not working. Is there some way to determine if he is using the correct password? Solutions: The customer's files were received and examined. There is not a problem with the function to password protect files. Also, WPCorp does not remove the password from protected files. If the customer needs the data, he or she can use one of the data recovery services available.

Answer:

Details:


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