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"Invalid Printer File" When Selecting Printer
DocumentID: 650072
Revision Date: 29-Feb-96 8:28:56 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When selecting a printer, the customer receives the error message "Invalid Printer File". If the PRS file name is changed by one character, for example HPLASEII to HPLASEIJ WordPerfect accepts the name and everything works fine. Solutions: We have gotten a few calls on this problem. When we have had the customer send in files, we have not been able to duplicate it here on our machines. Still we would like a copy of his files just in case. The files would be: WP.EXE, WP.FIL, *.SET, and *.ALL. What we have found is that it is hardware related, and in most cases the customer is using an expansion board or an excelerator board. We would like to keep track on the number of problems as well as the verification of the work around. Please continue to log in these type of STR's. This is the only way we can decide if this is important enough to go on the Hot List.

Answer:

Details:


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