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Troubleshooting Problems With AT&T 6300 Compu
DocumentID: 600372
Revision Date: 29-Feb-96 1:28:23 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: If the customer's AT&T 6300 computer locks while entering WP, here are some troubleshooting options to try:
1.      Try running FIXBIOS at a DOS prompt and then starting WP by typing WP/NC/NK/NH/NF/NE/ND/NP/MONO. If this works, narrow this list down to the things you really need to start WP (i.e., try eliminating FIXBIOS or startup options one at a time to see what works).
2.      One customer who was having this problem ran TESTMEM.COM that an operator sent him and found an error in the RAM memory on the machine. This customer's problem was with the hardware and not with WP.
3.      An AT&T 6300 computer with a ROM BIOS version 1.1 will not work with WP. The customer needs a ROM BIOS version 1.21 or higher. The customer can upgrade the BIOS. The latest release being sold as of this date is 1.43. The customer needs a nine digit COM Cord #105203780.

If the computer locks trying to access the WP Tutor, the customer should look for the command SET WP=/NC/NK/NH in the AUTOEXEC.BAT file. The name of the WP directory (e.g., WP51 should be in the PATH statement in the AUTOEXEC.BAT file also. If both of these are in place, the customer should change to the LEARN subdirectory at DOS and type TUTOR.

If the customer is having problems using an enhanced keyboard, the customer should know AT&T 6300 computer systems do not support the 101 key enhanced keyboard. The F11 key produces a space, and the F12 key acts like a backspace. To correct this problem, customers should contact an AT&T reseller and inquire about a BIOS upgrade.

Answer:

Details:


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