![]() |
HP LaserJet 4 - Unable To Print On Odd Size F |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: A user is unable to print odd size paper using the MP tray on the HP LaserJet 4 printer. Solutions: The HP LaserJet 4 will pull from the wrong bin if you try to print to the MP Tray and the MP Tray setting on the printer menu is set to CASS and the MP Size = setting does not match the paper size code sent by the software. Since there is no code that can be sent to the printer for a 5" x 7" form, WP sends a code for Letter and offsets the 5" x 7" page so the text prints at the correct position. The printer is checking the MP Size. If it does not match Letter, the printer pulls from a bin that does have letter. Setting the MP Size to Letter using the PaperSize button on the printer, corrected the customer's problem. How/Why: Additional trays may be purchased for the HP LaserJet 4 printer that allow the paper size to be selected by adjusting a knob in the tray. Paper feeding problems may occur if the knobs are not set correctly (e.g., the knob is set for Letter, but the paper size is Legal). When WP sends a code to a tray that is not configured properly, one of two things will happen. The printer will either search for another tray that has the paper size WP is looking for, or the printer will prompt the user to insert the correct tray. |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |