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"Error Cannot Copy Disks. Disk May Be Full" |
The information in this document applies to:
WordPerfect® 6.0 for DOS
Problem
Symptoms: The message "Error Cannot Copy Disks. Disk May Be Full" displayed when the customer tried to install WordPerfect. Solutions: The customer was using Norton Utilities' 7.0 Erase Protect (EP) feature. Erase Protect creates a directory called \TRASHCAN which contains (coded) files with a .SAV extension (the .SAV files have been deleted by the user). The \TRASHCAN directory stores these deleted files for five days and then deletes them automatically. When the customer deleted WP 5.1 to make room for WP 6.0, the "Trashcan" was full. Apparently, with EP on, the used physical disk space is NOT reported to DOS accurately. Therefore, DOS reported 23M of free disk space, even though that amount of disk space was not free. The "Trashcan" is a hidden directory and does not show up as disk space used. Customers experiencing this problem should go into "Trashcan" and enter ERASE *.SAV, provided they want all the files in the \TRASHCAN directory deleted. The customer was able to install WP 6.0 after erasing the .SAV files in the \TRASHCAN directory. |
Answer:
Details:
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