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Backup Files Being Deleted - Disk Errors - No
DocumentID: 600594
Revision Date: 29-Feb-96 1:28:27 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer was getting a "Backup File Deleted Due To Disk Error" message when she tried to retrieve a file. She got an "Error File Not Found" message when she tried to save a document. When the customer tried to block/save, block/copy, or print it resulted in an "Incompatible File Format" error message. The customer was on a Novell network.

Another customer received this error and after pressing a key, the backup file and original are gone. The backup files display as having zero (0) bytes in List Files. When trying to save a file, the message "File Not Found" appeared. This customer was on a LANtastic network. Solutions: The customers have two alternatives to solve this problem:
1.      Grant rights to the users to create, delete, and/or modify files in the directory that is currently specified for backups.
2.      Change the directory for backups to a directory where the users have all rights.

In one case, the errors were caused by insufficient rights to the WP directory. Once the user had been given Rename rights, the errors were eliminated.

Answer:

Details:


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