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Install Doesn't Update Sheet Feeder |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: When using option 4 in Install to install an updated printer driver, it does not update the sheet feeder. This may be how it is designed to work, but there is a potential problem. Here is an example: A customer has 11/6/89 release of 5.1 and Panasonic 4450 printer. She has a sheet feeder defined, but has problem with the 4H printing out, and bin selection problems. She opted to have new diskettes sent to her rather than fixing it in PTR. She used the update .ALL file option (4) in the Install program which updated her .ALL file and .PRS file. She saw the helps and hints screen which told her that a sheet feeder had to be selected. But, she notices that a sheet feeder is already selected, so she doesn't bother to re-select it. In the select printer menu, 6 for Help gives her the 4/12/90 date, so we assume that everything is updated. At this point however, her sheet feeder definition is still from the old release (in PTR, under the sheet feeder definition, there is no [27]"&l" (this is a lower-case L)), and her bin selections are not working properly. If she were to simply go into sheet feeders and re-select it, everything would be fine, but how is the customer to know that this is necessary? We should either 1) warn the customer that they may need to re- select the sheet feeder 2) have the Install program set sheet feeder back to "none" so they are forced to re-select the sheet feeder or 3) update the sheet feeder automatically in our Install program. Solutions: This problem has been fixed with the next interim of 5.1 after 03/30. |
Answer:
Details:
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