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Graphical Fonts Print Incorrectly On HP Laser |
The information in this document applies to:
WordPerfect® 6.0 for DOS
Problem
Symptoms: Graphical fonts do not print correctly on a customer's printer. The printer emulates an HP LaserJet+ printer. Solutions: The customer's printer does not fully emulate the HP LaserJet+ printer. When the customer's Print to Disk is sent to an HP LaserJet+ printer, the fonts print correctly. The only workaround available is to lower the Font Threshold to 0 (File|Print/Fax|Setup|Threshold Point Size). How/Why: Many printers claim to emulate an HP LaserJet+ printer; however, often they do not. When testing problems with graphical fonts on printers that claim to be HP LaserJet+ compatible, perform the following tests: 1. Verify that the customer is using WP 6.0a (see Folio memo 25656K in this infobase). 2. Have the customer use the HP LaserJet+ printer driver. If the driver works correctly, try a new .PRS file, new .SET file, different fonts, etc. If you cannot resolve the problem, write an STR; there may be a problem with the customer's specific driver. Have the customer send a Print to Disk document and the .PRS file. 3. If the problem still occurs with the HP LaserJet+ driver, have the customer use the original driver and lower the HP Font Threshold in Printer Setup to 0. If this corrects the problem, then this is the solution. If lowering the Font Threshold does not fix the problem, try Print Job Graphically as a workaround and write an STR. A Print to Disk document and a .PRS file are required with the STR. There are many printers being used, with many different ROM versions. WPCorp cannot write a font header code that works with all of them. WPCorp has chosen HP LaserJet+ as the standard for font header information. If the customer's printer does not fully emulate an HP LaserJet+, then there is nothing WPCorp can do. Following are some printers (there may be others) that are known to have this problem: Brother HL-8 Older Brother HL-8e's Okidata LaserLine 6 Unisys AP 9206 Fujitsu RX-7100 Please continue to write STRs for different printers, but be aware that the customer must send a Print to Disk document and a .PRS file. Please tell the customer that their printer is probably not 100% HP LaserJet+ compatible, and that WPCorp needs the information to verify this. WPCorp will then test the Print to Disk on an HP LaserJet+ printer. If the file prints fine, the customer's printer will be added to the above list. If the Print to Disk fails on the HP LaserJet+, then the customer has a problem other than compatibility, and the problem will be pursued in the normal fashion. |
Answer:
Details:
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