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FastLynx - "Incompatible File Format"
DocumentID: 607858
Revision Date: 29-Feb-96 1:32:32 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer using FastLynx receives the message "Document Conversion In Process, Incompatible File Format" while trying to retrieve a file. This problem happens randomly and not always with the same document. Solutions: The problem was caused by FastLynx during the file transfer process. The customer contacted FastLynx support.

Before suggesting the customer call FastLynx support, try the steps below:
1.      Create a WP 5.1 file, save it, and retrieve it back into WP on the same computer
2.      Copy the file onto a diskette, and retrieve it into WP on a different computer
3.      If the document is intact, retrieve the file into WP from the first computer through FastLynx and see if the error message, "Incompatible File Format," appears

Answer:

Details:


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