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"Put WordPerfect 2 Back In Drive And Strike A
DocumentID: 634271
Revision Date: 29-Feb-96 3:03:37 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: There have been numerous calls concerning the errors "Put WordPerfect 2 Back In Drive And Strike Any Key" and "Can't Find WP.FIL" ever since WP 5.0 was released; it is continuing with WP 5.1. It has been difficult to duplicate it in-house. If there is a Novell volume name, (such as SYS: etc), entered as part of a path anywhere in WordPerfect, the drive mappings will be remapped and will cause the error to occur.

Try the following procedure whenever a user calls reporting this problem.

Check off each of the following steps systematically, one at a time. If none apply to the problem, write up an STR.

1.      Make sure two users aren't in WordPerfect using the same user initials.
2.      Check the WP{WP}.ENV file and make sure there are no volume names in the path in the /PS switch.
3.      If the users are on Novell, see if they have exited out to DOS and used the CD command to change directories, or if they have logged onto or attached to another server and mapped any drives. Either of these could remap their drive mappings.
4.      Make sure that there are no volume names, (such as SYS:,etc), in any path in WordPerfect such as in:
      a.      Other directory in List Files
      b.      Location of Auxiliary Files
      c.      Path for Downloadable Fonts
      d.      Typed in when using Shift-F10 to retrieve a file
5.      Make sure that the WP.EXE and WP.FIL are attribed as +R or, if on Novell, flagged as SRO. If they were -r, SRW or NRW, recopy them and attrib them +R or, if on Novell, flag them as SRO.
6.      With the 06/29/90 release of WP 5.1 or later, changes were made to the way in which WP accesses both the temporary files and the WP.FIL file itself. Is the customer using these dates?
7.      If getting the error on all stations, have the program files been reinstalled?
8.      Suggest that they run TESTMEM.COM on the system getting the error
9.      With the 06/29 or later release, try using /NH, /NE or /32.

Answer:

Details:


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