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Printer Not Updated Because PTR Program In Wr |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: The customer needed to update her .ALL file, but had Morefonts loaded. She went into the WP Install program and chose 4 (Printers). She then selected the HP LaserJet Series II. At this point, she received a message that stated "The Printer File WPHP1.ALL Already Exists And Has Been Modified. All Fonts Which Have Been Added To The Existing Printer (.ALL) File Will Be Copied To The New Printer (.ALL) File." She received the message, "Do You Want To Install The Printer (.ALL) File? Yes/No, to which she chose Yes. Then a warning screen appeared which read "The Printer (.ALL) File Just Installed Could Not Be Updated Properly Because The Printer Program (PTR.EXE) Could Not Be Run. This means that fonts you added to your old .ALL file have not been copied to the new .ALL file. In order to update your .ALL file, you must install the Printer Program. Go to a DOS prompt, and enter: PTR /UPDATE C:\WP51\PRINTERS\WPHP1.000 C:\WP51\PRINTERS\WPHP1.ALL. This command will update the old .ALL file to the new .ALL file...." Solutions: The installation program looks for the PTR program in the directory where the printer files are stored. This customer had the PTR program installed in the program directory. Copying the PTR program into the printer directory corrected the problem. |
Answer:
Details:
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