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Error: "Can't Find WP.FIL" - Troubleshooting
DocumentID: 603433
Revision Date: 29-Feb-96 1:30:20 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: FYI:
Listed below are some possible solutions for the error "Can't Find WP.FIL"

1.      The error "Can't Find WP.FIL" appeared when a user started WordPerfect from the Office Shell. To correct the error the user made sure that there were backslashes in the path designated for Program and Default Directory and not forward slashes.

2.      A customer using WordPerfect 5.1 received the error "Can't Find WP.FIL" and "Error Reading Drive C:." The user had an Expanded Memory Manager in the CONFIG.SYS file. Knowing this, the customer started WP with the /NE switch and the error was corrected. Users also may try using the /32 switch to correct the error.

3.      If a user, on a stand-alone machine, receives the message "Can't find WP.FIL," and you can find the WP.FIL file located with the WP program files, have the user rename the AUTOEXEC.BAT and CONFIG.SYS files, reboot the machine, and then reinstall WordPerfect. Some advanced users may have a number of TSRs running on the system which can cause conflict with the Install program. After installation, have the user rename the AUTOEXEC.BAT and CONFIG.SYS back to normal, and check the program for correct execution. This has helped a number of customers who were receiving this error message.

4.      Another customer was able to resolve this by renaming the WP.EXE and WP.FIL files. After which, they reinstalled the program and the error no longer occurred.

5.      When trying to go into WordPerfect, a user on one workstation gets the error "Can't Find WP.FIL." The workstation that is having the problem is a dumb station with no expanded memory. This customer was using an AST Rampage 286 expanded memory board that was using the same I/O address as some other part of his machine. The only way to get rid of the error message was to physically remove the board from the machine.

6.      A customer started getting the "Can't Find WP.FIL File" error message after installing the Paradise 1024 512K board. Running vanilla or using the startup options /32 and /NE did not correct the problem. When the customer used the Paradise EGA+ board with the Genoa VGA adapter he had no problem. The problem was corrected after switching the graphics card from a 16-bit to an 8-bit. There must be a communication problem with the mother board and graphics card when the graphics card is set at 16-bit.

7.      A customer, when running Above Disk and DOS 5.0, received the message, "Can't Find WP.FIL" when exiting WordPerfect. The customer contacted the company that makes Above Disk, and they said that Above Disk is currently not compatible with DOS 5.0. Customers who have questions or problems concerning Above Disk should contact Above Software.

8.      If the caller is using RAMBOOST (new startup option from PC Tools), then try reinstalling RAMBOOST according to the PC Tools manual. (Basically: Make a copy of AUTOEXEC.BAT, remove all references to the memory manager in the remaining AUTOEXEC.BAT, reinstall RAMBOOST and let PC Tools set the memory manager functions.)

Answer:

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