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Error: "General Failure Reading Drive Z:" On
DocumentID: 607910
Revision Date: 29-Feb-96 1:32:32 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer generated a file on an optical drive. After generating the file, the customer receives the error message "General Failure" on the optical drive. The customer can correctly generate a file on the C: and A: drives, but cannot generate a file on the optical drive. Solutions: The optical drive is like a CD disk player for a computer. The optical drive acts like a disk drive on the system. It is controlled by a driver that is loaded through the CONFIG.SYS file. The driver plays the role of DOS by making it possible to access the optical drive in the same way DOS would access a standard diskette. WP uses the standard DOS I/O calls to the optical drive. The driver for the optical drive seemed to fail by losing track of the FAT table. This caused DOS to generate a DOS error message "General Failure Reading Drive Z:." This entire problem occurred outside of WP's control and WP merely passed the error message along to the customer informing the customer of the problem DOS was reporting.

Answer:

Details:


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