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Novell NetWare - PSERVER.NLM Printing Garbage |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
A customer occasionally gets garbage printing through a Novell network. The customer is using the PSERVER.NLM (Network Loadable Module) that shipped with Novell NetWare 386 (1.21). |
Answer:
PSERVER.NLM did not correctly handle print jobs when the file overflowed the PSERVER buffer or when a Novell Queue message was generated and the printer went off-line. For example if the customer was printing one large document or several small print jobs, there were already several print jobs in the queue, and the printer went off-line, ran out of paper, or received a NPRINT job, any jobs waiting to print would not be formatted and printed correctly. In some cases the job printing when the NPRINT job entered the queue became damaged. The damage could appear as incorrect font changes, text overwriting, control codes, and printer escape sequences in the document. If the printer was idle for much of the time and the jobs did not stack up in the queue, the problem was seen less frequently. |
Details:
Novell released a version of PSERVER.NLM that corrected this problem. The version number is 1.21B or later. Customers who do not have this release, can avoid the printing problem by using an version of PSERVER.NLM prior to 1.21. Users can download the updated file from CompuServe or contact Novell Technical Support at 1-800-858-4000. The file is PS3SX01.EXE on LIB 6. The version of the PSERVER.NLM file can be found by typing MODULES at the console (the file server) when the cursor is on the screen including the colon (:). This will show all the loaded modules as well as the versions and dates. Users can go to the console from a workstation using the RCONSOLE utility. Another way to check which version of PSERVER a user has is to type PSERVER/servername or VERSION PSERVER.EXE at a DOS prompt. The customer can also try increasing the value of the buffer size in PCONSOLE. This is done (if the user has Supervisor rights) by going into PCONSOLE|Print Server Information, highlighting the correct print server, going into Print Server Configuration|Printer Configuration, highlighting the configured printer, and changing the buffer size. The default value is 3K. |
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