Top Navigational Bar

HP Laserjet Series II--Manual Feed Not Workin
DocumentID: 644766
Revision Date: 29-Feb-96 8:19:00 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When an 8.5 X 11 form is defined as manual, using the HP Laserjet driver, the printer's lcd window reads pfll (feed legal). The printer prints as if the form is legal sized. The customer is printing multiple pages and says the top of the second page will appear at the bottom of the first page. I found a similar problem on str #0003933 in Folio for the series ii additional driver. The str stated that the same problem existed on the wphp1.All file. I tried the fix in ptr and the pfll didn't appear any more. However, the form feed light came on and the paper was taken from the tray and once the job was completed the manual feed light on the printer would come on and the customer could feed one sheet manually. Solutions: I have talked with PC Printers about this problem and they admitted that there is a slight problem with the way that manual feed works on the HP drivers.

Single-page manually-fed jobs will work just fine. They are using a code which will make the printer ask for Legal because that is the largest size the printer can handle, and then the driver is taking care of positioning the text in the right place from there. (In other words, the PF LL is showing up on purpose).

The only problem is when the customer does multiple page print jobs with a manual page or two thrown in there somewhere. That possibility wasn't considered when the driver was written, so they have to take a closer look at the code and adjust it to work in more cases.

For now, then, the only thing that will work all the time is to have any manual jobs sent a page at a time. (I suppose you could do several pages if they were all Legal length...)

Stand by for a fix! (Watch Software Change Notices)

Answer:

Details:


Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.