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Computer Locks When Entering WP If Not Superv |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: If the customer is logged in as any user except Supervisor, the computer locks up when entering WordPerfect. The network is Novell 2.15c. When logged in as a user, the customer executes WP from F:\HOME\BOB. When RIGHTS is typed in that directory, it indicates that the user has all rights including parental. The user also has full rights except parental in the directory where the .SET file is located. When the user types WP.EXE in the home directory, WP will prompt for user initials. After the user initials are entered, the program locks up. Solutions: The cause is not exactly known, but it is suspected that the users had insufficient rights in the directory, despite the customer's efforts to grant them from within SYSCON. The problem was solved after the group and .SET file directory was re-created and renamed WPSET. Renaming the master .SET file may also have corrected the problem. If the user renames the master .SET file, they should also run NWPSETUP. One customer worked around the problem by starting WP 5.1 with the /X option and then redirecting the .SET files to a different directory. As a standard troubleshooting step, it might be a good idea to try recreating and/or renaming the directory for the .SET files. This option corrected a similar problem a customer had with a DEC PCSA network (version 4.0). Note: if renaming the .SET file solves the problem, please write an STR and have the customer send in the .SET file (see memo 25718W in this infobase). One user on this network could not enter WP. They found the problem to be with the directory holding the .SET files (N:\). Recreating the directory as a Common File Service on this network, and changing the .ENV file to specify the new directory (N:\WP51), the user could enter WP. |
Answer:
Details:
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