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Okidata ML 393 Feeds Paper Down Too Far Befor |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: When printing on the Okidata ML 393 it gives us too large of a top margin when printing multi-page documents. When we put in a top adjustment the first page would then print with an incorrect top margin but the following pages would be correct. Solutions: The writer of the Okidata dot matrix drivers said that he has seen similar STR's written up, but that we have not been able to duplicate any problems like this on our 393 up in PC Printing. Now, he made sure to mention that our 393 has a newer ROM version (3.0), and that there are older ROM's that may exhibit the problem you're seeing. He suggested that you have the customer run the self-test. On the self-test page there will be a number with several digits. What the customer needs to do is call Okidata with that number handy and ask them what SLAVE PROGRAM version is signified by that number. If they say that the version is 1.0, they may want to consider upgrading to a newer ROM. Make sure that you let them know that this is only a SUGGESTION, not a fix. Since we can't duplicate the problem here, we're trying to help them out by giving them places to look and things to try. Perhaps they could ask the folks at Okidata for a second opinion before they run out and order a new ROM upgrade. |
Answer:
Details:
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