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Computer Locks With FaxDirect And MS DOS 6.0 |
The information in this document applies to:
WordPerfect® 6.0 for DOS
Problem
Symptoms: The customer's system locks up when editing a document while the user's Fax/Modem is sending or receiving a fax. The customer is using the FaxDirect fax drivers that come with WP 6.0 DOS. WP 6.0 DOS and FaxDirect are installed on an MS DOS 6.0 Double Space compressed drive. Solutions: The Problem Resolution department is currently tracking problems with the MS DOS 6.0 Double Space driver and FaxDirect. After checking for obvious problems (low memory, other TSR's, etc.), have the customer run FaxDirect's SETUP program. Change the Queues Directory under Miscellaneous Setup to the uncompressed drive (e.g., H:\QUEUES). Make sure the uncompressed drive has at least 1M of memory available. Please submit an STR after obtaining an MS DOS 6.0 MSD.EXE report from the customer. The WIN.INI and SYSTEM.INI files are not needed on the report. Please include the brand and model of the Fax/Modem. This information will help narrow down the problem for Development. Status: STR Required ***|str|*** Press Enter on link token to view statement. |
Answer:
Details:
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