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FOD 6622 - Top Ten Common Questions and Answers About Facelift 2.0
DocumentID: 7784
Revision Date: 28-Nov-96 4:52:19 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Fax-on-Demand Document 6622

This document answers the ten most commonly asked questions and answers about FaceLift 2.0 in WordPerfect 5.1+ for DOS.


Question 1: How do I get the FaceLift fonts to appear in the Base Font Listing of WordPerfect 5.1+?

1      At the document screen in WP 5.1+, press Print (Shift+F7), then choose Select Printer (S).

2      Highlight the printer you plan to use. If your printer is not listed or if you need to add the FLWP driver for the dot-matrix/inkjet printer you installed, choose Additional Printers (2) then select the correct printer.

3      Choose Edit (3), then choose Cartridges/Fonts/Printwheels (4).

4      Choose Soft Fonts (1), then choose FaceLift (1).

5      Place a + in front of each of the typefaces, then press Exit (F7) until you return to the document screen.

The fonts will now appear in your Base Font Listing. To access the Base Font Listing, press Font(Ctrl+F8) then choose Base Font (4).


Question 2: I am able to select my fonts in WordPerfect and they show in View Document, so why am I only getting Courier font or garbage output from my printer?

1      Once you have installed FaceLift 2.0, the executable command to bring up WordPerfect is FLWP. You must type FLWP from the directory where FaceLift is installed (for example, \WP51 or \FLWP20) to receive the correct output from your printer. If you are loading WordPerfect from a menu or shell program, make sure you change your menu so that it invokes the FLWP.EXE file.

2      At the directory where FaceLift is installed, type FLSETUP to get into the FaceLift Setup program. Press Enter on the Port Mapping option and make sure that your port is set to one of the following:

            Port option      When to use it
            DIRECT            If your printer is directly attached.
            DIRECT            If you are on a peer-peer network.
            DIRECT            If you are on a Novell network using the CAPTURE command.
            PQUEUE            If you're on a Network that uses Print Queues. (NOTE: Be sure to change the print queue name in WordPerfect to the physical port name, LPTx.)

3      If you have a laser printer, type FLSETUP at the directory where FaceLift is installed and select Review an Installed Printer from the main menu. Press Enter on your printer and on the subsequent screen set Download Needed Characters Only to No. In addition, if your printer is shared make sure you set Is this a shared printer to Yes.

4      It is possible that your .PRS file has become damaged after adding the updated font information. This file can be easily recreated by deleting and readding your printer in WordPerfect. At a document screen, press Print (Shift+F7), then choose Select Printer (S). Choose Delete (5), then choose Add (2) to add it again. (NOTE: You must remember to mark your typefaces again in the new printer definition as described in question 1 of this document.)

5       Try removing and readding the WordPerfect printer file (.ALL). Reinstall the printer from your WordPerfect printer master diskettes and then run Loadtype to readd the typefaces. Make sure to delete and readd the printer in WordPerfect to create a new .PRS file from the clean .ALL file that you have just installed. Then remark your typefaces.

6      Ensure that WordPerfect's Print to Hardware Port option is set to No. Press Print(Shift+F7), then choose Select Printer (S). Choose Edit (3), then choose Print to Hardware Port (7). (NOTE: Not all releases of version 5.1 have this option.)


Question 3: I usually access WordPerfect from either a menu or a shell program. Do I need to make any changes after I install the FaceLift program?

Yes. You must modify your menu or shell program so that it now invokes the FLWP.EXE file as well as the WP.EXE file.


Question 4: I am using a dot-matrix/inkjet printer and the output looks jagged and has incorrect spacing.

A dot-matrix/inkjet printer sends soft fonts to the printer as graphics. Therefore, the Graphics Quality setting in WordPerfect must be set to High for best results. To change the Graphics Quality setting for the current document only, press Print (Shift+F7), then choose Graphics Quality (G). Choose High (4). To change the Graphics Quality setting for all new documents, press Setup (Shift+F1), then choose Initial Settings (4). Choose Print Options (8), then choose Graphics Quality (3). Choose High (4). In addition, some dot-matrix/ink jet printers also have a panel of switches which may reflect graphics resolution.


Question 5: I have a dot-matrix/inkjet printer. Every time I print, the error If this prints you have failed to run FLWP.EXE appears.

1      Ensure that you are typing FLWP from the directory where the FLWP.EXE file resides (for example, \WP51 or \FLWP20).

2      Ensure that the port mapping table in FLSETUP (type FLSETUP to bring up FaceLift Setup) is correct and that it is identical to the port specified in WordPerfect's printer definition. To check the port, press Print (Shift+F7), then choose Select Printer (S). Choose Edit (3), then choose Port (2).

3      In FLSETUP's General Settings option, try specifying a "dot-matrix temp directory," as well as increasing the "kbytes for dot-matrix temp data" up to a maximum of 32.


Question 6: Can additional Bitstream SPEEDO typefaces be added into WordPerfect via FaceLift?

Yes. Type FLSETUP at the directory where FaceLift was installed. Select the LOADTYPE-Add Typefaces option on the main menu and follow the prompts on the screen to complete the installation of typefaces.


Question 7: How do I create custom fonts and what typefaces are generally recommended to be used to create custom fonts?

After typing FLSETUP to get into the FaceLift Setup program, select the Custom Fonts option from your main menu and follow the prompts on the screen to design your own font. For best results, it is recommended that you select a heavier typeface as a base for designing a custom font. (NOTE: Custom fonts take up virtually no disk space, but they do install into your printer driver (.ALL) file. You can create between 400 and 600 custom fonts based on the typefaces typefaces into the printer file in any one session.) After creating custom fonts, it is necessary to update your printer definition as shown in question 1 of this document.

NETWORKS:

Question 8: When attempting to install FaceLift, I receive the error Can't find WP{WP}.SET or wrong version and I am unable to continue with the installation.

Locate and edit the WP{WP}.ENV file that is created when WordPerfect is installed on a network. The /PS= line in this file must point to the directory where your master WP{WP}.SET file resides. Make any necessary changes, save this file, and try the installation again. Also, make sure that the WP{WP}.SET file is read/write/shareable.


Question 9: After I type FLWP to start WordPerfect, I am prompted for initials. When I type my user initials I receive the error message Can't find configuration file.

1      If user configuration files have been created in FLSETUP, try to execute FLWP from the directory where the USER.CFG's reside as long as there is a search drive mapping pointing to the directory where the FLWP.EXE file resides to ensure proper output. The same is true for the reverse situation, in that you can execute FLWP from the directory where the FLWP.EXE file resides as long as there is a search drive mapping pointing to the directory where the configuration files reside so that FaceLift will be able to find the .CFG files. For best results, keep all FaceLift-related, program, and user-configuration files, in one common directory (such as \WP51 or \FLWP20) and execute FLWP from that directory.

2      If user configuration files have not been created and you do not wish to create them because you would like all users to share a common master FLWP.CFG, you can prevent the prompting of user initials after typing FLWP by editing the master FLWP.CFG file. Once inside this file, change the line that refers to Network=1 to Network=0. Save and replace this configuration file. Your installation of FaceLift will not longer look for user configuration files and it will automatically default to the master FLWP.CFG for every user.


Question 10: When attempting to install FaceLift I receive the error message Error while copying files. Hard disk may be full or DOS may have denied access to that section of the hard disk.

1      You must be logged in as supervisor or have equivalent rights.

2      Make sure that certain files which FaceLift needs to update (such as the .ALL and .PRS files) are not write-protected.

3      If the error occurs during LOADTYPE, make sure the FLWP.SYM file is read/write/shareable. Also, try copying typeface information directly into the \BTFONTS directory and then run LOADTYPE from that drive.

4      Do a CHKDSK on the FaceLift distribution disk to ensure the floppies are intact.

Refer to the FLREAD.ME file for additional information.


See Also
      Bitstream FaceLift Special Edition for WordPerfect 5.1+ in the WordPerfect 5.1+ for DOS update guide

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