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HP Type Director Fonts - Screen Goes Blank Wh
DocumentID: 634418
Revision Date: 29-Feb-96 3:03:40 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer has HP Type Director fonts. If he initializes his HP LaserJet IIP printer (Shift-F7, 7, Y) the screen blanks out. His machine doesn't lock. The customer can exit (F7, N, Y) out of WordPerfect to DOS, but his screen is still blank. The customer can type WP at the prompt and press Enter, and then his screen comes back and he is back in WordPerfect.

In addition, once the soft fonts are in the printer, he can print fine unless he uses the Compose feature. If the customer has more than one compose character per page from any type of font, the screen blanks out. Solutions: This was a hardware problem; the LPT1 port located on this customer's card was bad. This was proven when the customer went into Type Director, rather than WordPerfect, and tried downloading the fonts, and the screen blacked out.

*This information is a troubleshooting option.

Answer:

Details:


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