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Mouse Troubleshooting - WordPerfect 5.1 for D
DocumentID: 631240
Revision Date: 29-Feb-96 3:02:42 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: TROUBLESHOOTING:
1.      Check the release date of WP.
2.      Read the appropriate sections in the manual and workbook.
      Tip: The manuals are in Folio (use the MANUALS infobase).
3.      Select the correct Mouse Type. Also try Auto-select.
4.      Select the correct Port. Try another port.
5.      Run vanilla.
6.      Exit WP, come back in and try again.
7.      Does the customer load a MOUSE.COM file? If so, is Mouse Driver (MOUSE.COM) selected as the Mouse Type? If the customer loads MOUSE.COM or MOUSE.SYS, have the customer try using a WP driver, if available. Can the customer successfully use a WordPerfect Mouse Driver?
8.      Use startup options.
9.      Does the mouse work outside of WP?

REQUIRED INFORMATION FOR AN STR:
1.      Version and date of WP
2.      Date of .IRS file
3.      Version, name, date, and manufacturer of MOUSE.COM or MOUSE.SYS file (if used)
4.      Port selection (if any)
5.      Computer manufacturer, model, and processor type

MATERIALS TO BE SENT IN FOR AN STR:
Nothing is necessary as long as all above information is included.

SUGGESTED FOLIO KEYWORDS FOR MORE INFORMATION: mouse, --name
of manufacturer--, "pull-down menu*"

ADDITIONAL QUESTIONS:
1.      What brand is their mouse?
2.      What is the brand and version of the mouse driver?
3.      How is the mouse defined in WP?
4.      Do the pull-down menus work with or without the mouse?
5.      What TSRs do they have loaded?
6.      If you remove all the TSRs, does it work?
7.      Have you tried any startup options?
8.      Did you try /NC? /NK? /NC/NK?
9.      What is the complete hardware configuration?

Answer:

Details:


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