HP Offers Free Palmtop Support to U.S. Users

Beginning April 5, 1993, Hewlett-Packard will offer free technical support to U.S. users of the HP 95LX. Call 503-7572004, 5 am to 5 pm Pacific Time. Ask Thaddeus Discontinued

By HP Technical Support

Hewlett-Packard Company is proud to announce that beginning April 5, 1993, technical support in the U.S. for its palmtop line of personal computers will be free. All you have to pay is the phone charge from your location to our support facility. So when you can't find the information you need in the user's manuals or reference materials, you can get technical help for free, 5:00 am to 5:00 pm Pacific Time, week days by calling 503-757-2004. Hewlett-Packard will continue to offer limited automated support services 24 hours a day, 7 days a week on its toll-free line at 800-443-1254.

If you have previously purchased a support contract and it is still in effect, Hewlett-Packard offers the following choices about how to continue your support contract.

  1. 1. If you prefer, Hewlett-Packard will continue to provide toll-free access for you through the end of your contract term (however, contracts will not be renewed).

  2. 2. If you choose to discontinue your support contract, upon acceptance Hewlett-Packard will return a pro-rated amount of your payment to you at your request. The pro-rated amount will be based on the days of support remaining on your contract from the date HP receives your request for refund. You will continue to have toll-free access on your support contract until Hewlett-Packard processes your request. Processing of requests can take up to 10 weeks.

A letter along with a Refund Request form will be sent to all support contract customers in the April time-frame. To receive a pro-rated refund the form must be completed and returned to Hewlett-Packard. If no refund is requested, no action is necessary. Toll-free access ends on the support contract expiration date.

Customers should retain their PINs (Personal Identification Number). These will continue to be used to access the Technical Support Department. New customers calling the Support Department will continue to be assigned a PIN.

HP Announces Publishing Agreements

Hewlett-Packard Company announced that it has reached agreements with Random House Electronic Publishing and PTR Prentice Hall to publish books on HP technologies and products. Random House is expected to announce titles on HP's palmtops, printers and home/office computer usage.