AST RESEARCH, INC.        TECHNICAL BULLETIN # 1544        08-06-96 
 
 
 
TITLE:  Manhattan S/6200 LanDesk 1.2 Failure
 
 
SUMMARY 
 
   If the user starts the Intel LanDesk Server Management Console 
   (version 1.2) while Microsoft Windows NT Server 3.51 is in the 
   process of discovering domains on the network, selecting a server 
   without LanDesk server agents installed will cause the LanDesk 
   Console application to crash.

   This issue affects the following system: 501832.
 
 
ISSUE 
 
   During the start up process of Microsoft Windows NT Server
   and the Intel LanDesk Server Manager Console, both the 
   operating system and the software application attempts
   to discover domains on the network.  
   If the Microsoft NT Server is using TCP/IP only
   (Pure TCP/IP), the LanDesk application will fail when
   it tries to access certain servers during this 
   domain discovery process.

   The failure will only occur if the Intel LanDesk Server Management
   Console attempts to access a server on a network that
   does not have Intel LanDesk Server agents installed.  If the Intel 
   LanDesk Server agents are installed on the server, the application 
   will not fail, even if the access is attempted during the domain 
   discovery process.

   If the Microsoft Dr. Watson troubleshooting application is loaded
   at the time of the application failure, the following error message
   will be displayed:

      An application error has occurred and an application error log 
      is being generated.  File : SRVMAN32.EXE 
      Exception: Access violation (0xC0000005) Address: 0x0058194a 
 
   When the application failure occurs, neither the server nor 
   Microsoft Windows NT Server operating system will 
   be affected by the failure.


BACKGROUND 
 
   Intel has provided AST with two files that resolve the failure 
   described in this bulletin.  For resolution information, see the 
   ACTION section immediately below.
 
 
ACTION 
 
   All Manhattan S/6200 servers will ship with a new version of the 
   Intel LanDesk CD-ROM disc (AST P/N 916183-002).  This new version 
   of the software will include two update files that will resolve the 
   error.  The files that have been changed are:

   1. SRVMAN32.EXE
   2. NTSWIN32.DLL 
   

   Customer with CD-ROM discs labeled AST Part Number 916183-001 should 
   download the file <A HREF="ftp://ftp.ast.com/S-OTHER/LANDESK.EXE">LANDESK.EXE</A> (which includes the files mentioned 
   above) from one of AST's On-Line! services as follows:

      AST WWW Site:  http://www.ast.com
      AST On-Line! BBS*:  See IB0001.TXT
      CompuServe:  GO: ASTFORUM
      Prodigy: Jump: astsupport
 
   * Refer to IB0001.TXT for a list of AST's international BBS  
     numbers. 
 
   To decompress this file, create a temporary directory on your 
   hard drive, copy the downloaded file to that directory, and run 
   the file.  

   After downloading the file, perform the following steps to update 
   the LanDesk software.

   1. Log-on to the server, ensuring that the log-on account has
      administrative access to the Intel LanDesk Server Manager 
      directory (default: C:\SMM32).
   2. Ensure that the LanDesk Server Manager console is not running.
   3. Copy the files SRVMAN32.EXE and NTSWIN32.DLL to the LanDesk 
      Server Manager directory on the hard-disk (default: C:\SMM32).
   4. The updated files are now in place.  AST recommends that 
      the system be restarted prior to running the LanDesk Server 
      Manager.


NOTES 
 
   N/A
 
 
TAN N/A
 
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