AST RESEARCH, INC. TECHNICAL BULLETIN # 1564 09/18/96 TITLE: MConnect Remote Message Retrieval Fails SUMMARY When a caller wishes to retrieve a message from a remote phone, the caller hears only the most current message. This issue affects all systems that are preloaded with 'Multimedia Connect' software. ISSUE Multimedia Connect may not recognize the proper tones from the remote telephone. BACKGROUND Multimedia Connect allows a user to hear messages that have been left on the computer by dialing in from a remote touch-tone phone. Menu prompts answered by touch-tone sounds for each prompt allow the caller to navigate through the system and hear, save, forward, or delete messages. ACTION Update to the latest build of Multimedia Connect by identifying the current build of Multimedia Connect on the computer, then downloading the correct update. Use the chart below to identify which upgrade to download. *** If the currently installed build of Multimedia Connect is for the Boca/AT&T modem , be sure to download and install the latest modem drivers BEFORE installing the upgrade for Multimedia Connect. The latest drivers are available as BATTDRV.EXE.*** NOTES Finding your build of Syncro Multimedia Connect. 1. Launch Multimedia Connect. 2. Click on the "computer" icon in the title bar. 3. Choose "About..." from the drop down menu. 4. Read the "Product ID" for the number that matches the chart below. Product ID # MC18022052120106US-0395 In the Product ID there are two sets of numbers that are needed to identify the current version installed on your computer. First, ascertain which build is present. The build is represented by the three numbers after "MC18". If the number IS "092" then you have the latest build of Multimedia Connect and no upgrade is needed. If the numbers after "MC18" are NOT "092" then follow the remaining steps to identify the modem and the correct update for your computer. Next, look at the two numbers just BEFORE the "US". Match the numbers on your screen to the ones below to identify which version is currently on your computer. 05---- Sierra 14.4 Download MCONNSRA.EXE 06---- ATI/AT&T 14.4 MCONNATT.EXE 15---- Boca/Rockwell 28.8 MCONNRCK.EXE 18---- Boca/AT&T 28.8 MCONNATT.EXE + BATTDRV.EXE 19---- ATI/AT&T 28.8 MCONNATT.EXE All files listed above are available from any of AST's On-Line services as follows: AST WWW Site: http://www.ast.com AST On-Line! BBS: See IB0001.TXT CompuServe: GO:ASTFORUM Prodigy: Jump: astsupport *Refer to IB0001.TXT for a list of AST's international BBS numbers. To decompress these files, create a temporary directory on your hard drive, copy the downloaded file to that directory, and run the file. TAN 002700RL, 000554DM --------------------------------------------------------------------- The information in this data sheet is subject to change without notice. AST Research, Inc. shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from the furnishing, performance, or use of this material. This material contains information protected by copyright. No part of this material may be reproduced in any form without prior written consent from AST Research, Inc. All rights reserved. --------------------------------------------------------------------- 01