AST RESEARCH, INC.        TECHNICAL BULLETIN # 1655          01/14/97 
 
 
 
TITLE:  PCAnywhere 32 Fails to Connect
 
 
ISSUE 
 
   When Using PCAnywhere 32 to dial out to a remote system, the 
   modems will negotiate and establish the beginning of the 
   connection. The system will then disconnect without error 
   messages or warnings. This will occur if either system is using 
   one of the modems listed below. 
   
   The modem part numbers are as follows:
   
   ATI 300 14.4       234325-001
   ATI 600 28.8       234326-001
   Boca/AT&T 28.8     234461-001
   
   
   This issue could affect the following systems:
   
   501766, 501768, 501769, 501794, 501829, 501839, 501855, 501856, 
   501962, 501963, 501964, 501965, 501966, 501967, 501968, 501969, 
   501974, 501975, and 501976.    

 
BACKGROUND 
 
   PCAnywhere 32 is a remote control software package by Symantec 
   Inc.  PCAnywhere 32 was not included with any AST system. For 
   support on PCAnywhere 32, contact Symantec at the numbers listed 
   in the documentation included with the software.    

 
ACTION 
 
   For systems that have the Boca/AT&T 28.8 modem, install modem 
   driver version 4.27 or greater. To do this, perform the following 
   steps:
   
   1. Create a temporary directory on the hard drive.
      
   2. Download file <A HREF="ftp://ftp.ast.com/MISC/BATTDRV.EXE">BATTDRV.EXE</A> from any of the AST On-Line!
      services into the temporary directory.
   
   3. Launch Explorer, change to the temporary directory,
      and double-click on BATTDRV.EXE.
   
   4. Follow the installation instructions contained in the 
      README.TXT file.    

 
NOTES 
 
   Neither the ATI/300 14.4 series nor the ATI/600 28.8 series will 
   support this software.    

 
TAN TPR 4648MH 
 
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