Last Revised
AST RESEARCH, INC.        TECHNICAL BULLETIN # 1736          07/01/97 
 
 
 
TITLE:  Bravo/LANDesk & BIOS Data Access Error
 
 
ISSUE 
 
   After booting a Bravo system under the Windows NT v4.0 operating 
   system, the LANDesk Client Manager (LDCM) v3.00 may display the 
   following error message once: 
   
          "BIOS data access error: 0x2002"
   
   After reporting this condition, the LDCM and the system will 
   function normally; however, certain data normally available 
   through the LANDesk Client Manager 'Workstation Summary', 'Basic 
   Hardware', and 'Keyboard/Mouse' windows, 
   and some attribute values associated with the 'Intel PC System 
   Description' component listed on the 'DMI  Control Panel' will 
   not display properly.
   
   
   This issue could affect the following AST Bravo systems which use 
   the factory Windows NT 4.0 software load: 503246, 503247, 503248, 
   503320, 503322, 503349, 503350, 503386, and 503387.    

 
BACKGROUND 
 
   On a Windows NT system, it is possible that an error number 
   between 0x2000 and 0x4FFF could be displayed as module 
   <A HREF="ftp://ftp.ast.com/D-OTHER/AST32CI1.EXE">AST32CI1.EXE</A> (a component instrumentation module of LDCM) 
   terminates its initialization process. The error number reported 
   may fall within the range indicated in the following error codes:
   
      ERR_FILE_OPEN           0x2000 
      ERR_FILE_READ           0x3000
      ERR_FILE_WRITE          0x4000
   
   If an error is detected, AST32CI1 will terminate and LANDesk 
   Client Manager will not be able to display some information.
   
   Error 0x2002 is associated with file open logic that timed out.    

 
ACTION 
 
   Download the file <A HREF="ftp://ftp.ast.com/D-OTHER/AST32CI1.EXE">AST32CI1.EXE</A> from any of AST's On-Line! 
   services as follows:
   
      AST WWW Site:  http://www.ast.com
      AST On-Line! BBS*:  See IB0001.TXT
      CompuServe:  GO: ASTFORUM
      Prodigy:   JUMP: ASTSUPPORT
   
      * Refer to IB0001.TXT for a list of AST's 
        international BBS numbers.
   
      To decompress this file, create a temporary directory 
      on your hard drive, copy the downloaded file to that 
      directory, and run the file. 
   
   
   This version of <A HREF="ftp://ftp.ast.com/D-OTHER/AST32CI1.EXE">AST32CI1.EXE</A> extends the time period that is 
   needed for the progam to open files.
   
   To install the file, perform the the steps below:
   
   1. Disable the win32sl service.
   
   2. Properly shut down and reboot the system.
   
   3. Copy the file <A HREF="ftp://ftp.ast.com/D-OTHER/AST32CI1.EXE">AST32CI1.EXE</A> to the DMI\SIA\BIN32 
      directory.
   
   4. Set the startup option for win32sl service back to 
      "Automatic".
   
   5. Properly shut down and reboot the system.    

 
NOTES 
 
   N/A    

 
TAN TPR 17625JB 
 
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