Last Revised AST RESEARCH, INC. TECHNICAL BULLETIN # 1750 09/04/97 TITLE: Bravo LC, 3COM 3C509 & SB16 PnP CT2940 ISSUE The Bravo LC may be unable to log in to the server if the user has both a 3COM 3C509B-TPC ISA Ethernet adapter and a Creative Labs SB 16 PnP CT2940 sound card installed. This issue effects the following systems: 501958, 501959, 501961, and 503031. BACKGROUND N/A ACTION To resolve this issue, perform the following steps: 1. Turn the system OFF. 2. Remove the SB16 Plug-and-Play (PnP) card. Refer to the card's User's Manual for instructions. 3. Turn the system ON. 4. Bypass the Startup files during the boot process. To do so, follow one of the procedures below, selecting the appropriate operating system. A. Under Windows 95, do the following: 1. Press the [F8] key when the following message appears: "Starting Windows 95" 2. From the Startup Menu, select the following: "Safe mode command prompt only" B. Under DOS or WFW 3.1x, press the [F5] key when the following message appears: "Starting MS-DOS" appears. 5. Insert the 3COM drivers diskette into drive A: 6. Enter the following command from the A: prompt: 3C5X9CFG configure /syncready:enabled 7. Once the steps above are complete, remove the diskette from drive A: and reboot the system. 8. Install the drivers for the 3COM 3C509B-TCP adapter. 9. Follow normal shutdown procedure and power down the system. 10. Reinstall the SB16 PnP card. 11. Turn the system ON. This procedure will synchronize the 3COM adapter with the ISA bus on the system board. NOTES S/N TAN 001000JB --------------------------------------------------------------------- The information in this data sheet is subject to change without notice. AST Research, Inc. shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from the furnishing, performance, or use of this material. This material contains information protected by copyright. No part of this material may be reproduced in any form without prior written consent from AST Research, Inc. All rights reserved. --------------------------------------------------------------------- Template Rev 02